Field Service Engineer

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The opportunity:

Join Hitachi Energy Service a global leader in delivering innovative reliable and sustainable asset management solutions across the entire product lifecycle. As a new entry Field Service Engineer you will be instrumental in supporting our customers and partners from the initial installation and commissioning phases through ongoing upgrades repairs and eventual decommissioning. Our services are purpose-built to support diverse operational and maintenance strategieswhether as stand-alone offerings or integrated through partnership agreementsdriving sustainability and contributing to the net-zero future.

How youll make an impact:

As a Field Service Engineer you will perform service maintenance and troubleshooting work of low to medium complexity in accordance with company standards quality requirements and safety protocols. You will focus on delivering exceptional customer service working closely with clients and internal teams to identify and act on new service opportunities for Hitachi Energy.

Main Accountabilities

• Service Delivery: Independently execute service tasks within various categories including installation commissioning maintenance repairs engineering consulting advanced services extensions upgrades retrofits and end-of-life activities.
• Customer Approach: Ensure customer satisfaction by delivering services according to orders and expectations maintaining strong relationships and identifying potential sales opportunities for internal follow-up.
• Materials and Supply: Coordinate prepare and verify that all required materials parts tools and equipment are available and meet the necessary quality standards for all service activities.
• Documentation and Reports: Prepare and manage all documents and reports required for service delivery ensuring proper completion and sign-off.
• Troubleshooting: Diagnose and resolve basic equipment failures providing recommendations to prevent future issues.
• Operational Excellence: Suggest improvements to management aimed at enhancing operations and customer service delivery.
• Health Safety and Integrity: Consistently apply safety rules and best practices assess risks and implement measures to protect people and equipment while fulfilling environmental responsibilities.

Your background:

• Bachelors degree in Electrical Engineering
• 02 years of hands-on experience with high-voltage substation installation commissioning or substation services
• Proven leadership and team management skills
• Solid understanding of safety protocols operational methods and quality assurance in field service environments
• Excellent communication problem-solving and client relationship-building abilities
• Proactive and methodical thinker with a positive attitude and strong collaborative skills
• Good communication in Thai and English

What We Offer

• One-month guaranteed bonus plus performance-based incentives (dependent on individual and business performance)
• Annual leave: 10 days for 05 years of service 15 days for 610 years with flexible working policies and hours
• Comprehensive benefits according to local standards including healthcare for employees and dependents annual medical checkups and provident fund contributions up to 15%
• Opportunities for professional growth access to learning platforms and potential for career advancement
• Experience working in a dynamic global environment

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.

For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.