Customer Service and Sales Coordinator Maritime Logistics

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Position Purpose:

• Provide support to the Maritime Logistics Manager to drive business growth efficiency and overall profitability.
• Deliver exceptional service standards to customers to maximize client satisfaction and retention.
• Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division.
• Maintain high accuracy and timeliness in handling all import/export shipping documentation and operational problem-solving.
• Continuously develop maritime logistics knowledge skills and industry expertise.

Interrelations:

• Direct Report: Maritime Logistics Manager
• Team: Maritime Logistics Team
• Key Stakeholders: Clients Shipping Lines Freight Forwarders Logistics Providers Internal Operations Transport Companies Customs Brokers and Overseas Agents.

Formal Authority:

• Authorized to execute operational and administrative duties within the established guidelines instructions and policies set for the position.

Main Responsibilities:

Operational & Customer Service

• Handle end-to-end import and export documentation and related operational reports accurately and timely

• Process bookings issue booking confirmations maintain accurate records and manage schedules effectively.
• Actively monitor shipment progress and provide regular timely status updates to all relevant parties.
• Act as the primary point of contact for inquiries ensuring prompt professional and high-quality service.
• Adhere strictly to Standard Operating Procedures (SOPs) company policies and quality standards to deliver continuous value to customers.

Commercial & Sales Support

• Assist the Maritime Logistics Manager in tracking sales activities to drive business growth and achieve targets.
• Coordinate with customers regarding freight inquiries follow up on sales leads and assist in securing new business opportunities.
• Assist in building and maintaining positive relationships with carriers and suppliers to support space allocations and smooth booking arrangements.
• Compile prepare and submit sales reports marketing data and operational concerns to managers

Billing & Financial Administration

• Prepare invoices monitor billing expenses and send them promptly to customers.
• Follow up on outstanding payments against issued invoices to ensure timely collection.
• Close job files accurately and ensure timely billing to customers overseas agents and vendors.

Quality Health Safety and Environment (HSE)

• Participate actively in workplace risk assessments and help foster a proactive safety culture.
• Complete required Health Safety and Environment (HSE) training and maintain necessary certifications.
• Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required.
• Inspect equipment and work areas regularly to identify and eliminate potential hazards.
• Report all accidents incidents near-misses injuries and safety non-compliance issues according to internal procedures.

Qualifications & Requirements:

• Experience: 03 years of experience in Logistics Service Providers Freight Forwarding or Shipping Line
• Fresh graduates are welcome to apply.
• Education: Bachelors Degree in Logistics Supply Chain Management Business Administration or a related field.
• Language Skills: Fair to good command of spoken and written English.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Proactive highly organized detail-oriented and responsible.
• Positive attitude with a willingness to learn and adapt to new challenges.
• Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines.
• Excellent team player capable of collaborating across multiple departments and external partners.
• Core Values Alignment: Demonstrates Accountability Bravery Curiosity and Sustainability.

What we offer:

• Competitive base salary and annual leave
• Provident Fund
• Group Health and Accident Insurance
• Annual Health Check-up
• Hybrid work arrangement ( 4 days on-site 1 day work-from-home) subject to manager approval.