Digital Customer Service

Respond to customer inquiries via chat across TikTok Shop Shopee Lazada Facebook and Line OA.

Provide accurate information regarding products orders promotions and services.

Monitor and handle customer complaints reviews and urgent cases professionally.

Escalate complex issues to relevant internal teams and clients while ensuring proper follow-up.

Track and report customer feedback complaints and case resolutions.

Collaborate with Operations Logistics and Account teams to deliver excellent customer experiences.

Support campaign periods and peak sales events to ensure service quality standards are maintained.

Maintain service quality KPIs including response time customer satisfaction and case resolution rates.

0-1 year of experience in Customer Service Admin Sales Support or related roles. Fresh graduates are welcome to apply.

Experience in E-commerce Marketplace Social Commerce Retail or Contact Center environments is a plus.

Familiarity with TikTok Shop Shopee Lazada Facebook and Line OA platforms.

Strong written communication skills in Thai with professional grammar and tone.

Ability to multitask prioritize tasks and work in a fast-paced environment.

Strong problem-solving skills with a customer-centric mindset.

Basic proficiency in Microsoft Office or Google Workspace.

Willingness to work in shifts weekends or campaign periods when required.

Positive attitude adaptability and strong teamwork skills.