Sr. Program Manager

The is a high-impact leadership role responsible for driving strategic initiatives optimizing end-to-end processes and leading high-performing teams within Coupangs fast-paced this role you will leverage deep data analytics to solve complex business trade-offs align global cross-functional stakeholders and execute scalable solutions from the ground up. We are looking for a hands-on results-oriented leader with a strong bias for action who thrives in ambiguity and is passionate about redefining the future of e-commerce.

Role Overview
As a Senior Manager at Coupang you will act as a pivotal leader bridging high-level corporate strategy with aggressive data-driven execution. Known internally for a culture demanding extreme ownership and a bias for action you will lead high-impact initiatives to eliminate trade-offs for our customers and drive exponential business growth. You will be responsible for defining operational or product strategies designing scalable processes and leading a high-performing team in a fast-paced ambiguous environment. To succeed you must be a hands-on leader who dives deep into data uncovers root causes and obsessively works to achieve results.

What You Will Do
Drive organization-wide strategies roadmaps and frameworks that support hyper-growth and long-term organizational agility.
Lead mentor and grow a team of managers and individual contributors fostering an environment modeled on Coupangs Leadership Principles.
Own critical business KPIs and operational SLA metrics building robust business cases and running complex data models.
Act as a working managerwilling to break down complex problems into clear actionable steps and get your hands dirty alongside your team.
Partner with global product operations legal and engineering stakeholders to navigate local operational dependencies and align cross-functional visions.

Key Responsibility
Strategic Leadership: Develop and execute end-to-end strategy and scaling roadmaps for your designated business unit or product line.
Team & People Management: Direct headcount planning performance management and career development for your direct and indirect reports.
Data-Driven Optimization: Conduct rigorous Root Cause Analysis (RCA) to solve systemic issues and continuous process optimization.
Cross-Functional Collaboration: Influence and align goals with international teams across different time zones to execute unified company objectives.
Risk & Lifecycle Management: Proactively identify project bottlenecks manage operational risks and oversee the lifecycle of major business rollouts.
Champion a data-driven approach to Cx audit defect management by leveraging advanced analytics to isolate root causes synthesize complex datasets and systematically eliminate repeat failures.
Translate these insights into proactive strategies that mitigate risk and optimize overall customer experience standards.
Lead organizational resilience by successfully steering cross-functional teams through frequent high-velocity change events and dynamic business shifts.
Design and execute comprehensive change management frameworks that minimize operational disruption foster stakeholder alignment and sustain high performance amidst constant transformation.