Murex Front Office Support Lead

You own the day-to-day operation and production support of Murex MX.3 making sure trade capture valuation risk and market data processes run reliably through the trading day and end-of-day cycle. You are the escalation point for complex Front Office issues and valuation discrepancies and the owner of the front-office support queue end-to-end.

• Monitor and support Murex Front Office processes including trade capture valuation market data risk and end-of-day processing
• Act as escalation point for traders risk managers and middle office on system issues valuation discrepancies and data questions
• Triage investigate and resolve incidents on the platform and its interfaces to upstream and downstream systems (market data risk settlement accounting)
• Own the front-office support queue: coordinate L2/L3 incidents with the platform run team and the software vendor manage escalations and hold the SLA
• Perform root-cause analysis on recurring issues and drive permanent fixes with the development team and vendor support
• Support end-of-day month-end and market close processes so deadlines are consistently met
• Maintain runbooks escalation paths and on-call procedures
• Support testing and operational readiness for platform upgrades patches and vendor releases

• 5 years of hands-on Murex MX.3 experience with strong Front Office functional and production support expertise
• Proven track record supporting Murex MX.3 in production with deep Front Office knowledge across trade capture valuation market data P&L and risk processes
• Strong knowledge of front-to-back trade lifecycle and Front Office processes. Commodities experience is advantageous but not required
• Strong SQL and familiarity with Murex Datamart structures for data investigation and reporting
• Strong understanding of Murex architecture including workflows market data interfaces/integration Datamart and batch processing
• Unix/Linux server environments and batch job monitoring
• Basic scripting (shell Python) for troubleshooting and automation
• Incident problem and change management (ITIL or equivalent); ITIL Foundation preferred
• Language: fluent English required; German or French an asset