IT Service & Operations Specialist, Boost inc Lugano (100)

Were one of the fastest-growing companies in unattended retail tech - 800 customers 150 people and a product thats redefining how the world shops - and we need a hands-on IT Operations Specialist (100%) to be the central point of contact for our Digital Workplace Ecosystem!

If you love helping people getting software tools to work seamlessly running smooth rollouts and educating teams on how to get the most out of their tech this role is for you. You will be the friendly reliable face of ITresolving day-to-day tool issues deploying equipment onboarding users and making sure our global software stack is used to its full potential.

• The Go-To Tech Resolver: Be the primary contact for day-to-day software and hardware issues fixing user problems fast so everyone can work without frustration.
• The Onboarding & Tool Educator: Guide new hires through IT setup and run hands-on enablement for internal tools (VMS Hubspot MDM GWS Slack Gemini) helping business teams actually understand and master their software.
• The Hands-On Rollout Driver: Lead practical day-to-day deployments for key initiatives like VMS integrations Cybersecurity protocols MDM setups and new tool rollouts across our devices.
• The Equipment & Workplace Engine: Manage hardware inventory laptop provisioning and device configurations ensuring every team member gets smooth ready-to-use tech from day one.
• The Stack Administrator (Bye-bye Shadow IT): Keep our active tools organized track software licenses bring unauthorized apps into official processes and deal directly with IT suppliers and vendors.
• The Process Standardization Lead: Follow established IT guidelines and turn them into clear easy-to-understand guides and workflows for our expanding international team across 6 countries.

• 35 Years of Hands-On IT Support Experience: Proven track record in IT service desk support end-user training or systems administration (ideally coming from an MSP or fast-paced tech environment).
• Tooling & Platform Familiarity: Practical experience supporting modern workplace toolsVMS platforms MDM tools CRM systems SaaS applications and security setups.
• People Skills & Patient Educator: You genuinely enjoy helping non-technical colleagues translating tech jargon into plain English and training teams on software tools.
• Vendor & License Organization: Experience keeping track of software subscriptions device inventories and supplier contacts.
• Language & Location: Fluent English (Italian and/or German are a plus). You should be based near or easily able to reach our Ticino hub near the Italian border with the flexibility to travel to our Zurich office 12 times per month.

• High Visibility & Direct Impact: Be the hero of the office who makes everyones daily work easier with complete ownership of day-to-day IT support.
• Cross-Functional Collaboration: Partner directly with business leads and operations across 6 countries to educate and support them on their daily tools.
• No-BS Culture: Join a fast-moving international team that values clear action fast execution and great company swag!
• Your Career Catalyst: The ideal step for a mid-level IT professional looking to move from multi-client MSP firefighting into owning internal IT enablement for a single growing company.