IT Service Delivery Owner

IT Service Delivery Owner

At Icomera we build technology that keeps people connected whiletheyreon the move. Every day our solutions deliver fast reliable internet and digital services on trains trams buses and coaches - supporting millions of passengers across the world.

Do you enjoy solving complex technical challenges improving service stability and ensuring that recurring issues are fixed at the root cause rather than treated as symptoms We are looking for an IT Service Delivery Owner who combines strong service management expertise with hands-on technical problem-solving and a passion for continuous improvement.

Job type:Full-time

Workplace conditions:Hybrid

Location:Gothenburg Sweden

About theRole

You will become part of our Enterprise IT team and play a key role in ensuring stable secure and high-performing IT services across the organization.

In this role you will ensure the offered IT services meets the user needs and support resolutions to complex incidents.

You monitor and continuously improve lead the end-to-end service delivery performance contribute to Problem Management ensuring that recurring and complex issues are thoroughly analyzed resolved and prevented from recurring.

You will also act as a technical escalation point for advanced issues working closely with internal teams external vendors and business stakeholders to improve service quality reduce operational risk and strengthen overall IT resilience.

Key responsibilities

In this role you will be responsible for ensuring stable high-quality IT services across the organization. You will lead end-to-end service delivery and contribute to Problem Management process root cause analysis continuous improvement and long-term service stability. Acting as technical escalation point you will help resolve complex issues reduce recurring incidents and strengthen the overall resilience of Icomeras IT landscape.

More specifically you will...

• Own and drive end-to-end IT service delivery performance across Enterprise IT services.

• Contribute to Problem Management activities including root cause analysis major incident reviews and the implementation of permanent corrective actions.

• Act as the technical escalation point for complex incidents and investigations.

• Monitor service performance through KPIs reporting and trend analysis to proactively identify risks and improvement opportunities.

• Coordinate service delivery across internal teams external vendors and stakeholders ensuring agreed service levels are met.

• Drive continuous improvements through increased automation standardization and operational excellence.

Requirements

Were looking for someone with experience in IT service delivery technical operations or service management combined with a strong hands-on technical background across Enterprise IT infrastructure platforms applications and integrations. You have proven experience performing advanced troubleshooting and root cause analysis and are comfortable working in complex environments where stability service quality and continuous improvement are critical.

To succeed in this role we also believe you have:

• Knowledge of ITIL 4 practices particularly Incident Problem Service Request and Asset Management.

• Experience working in complex multi-vendor IT environments.

• Knowledge of cybersecurity principles controls and operational risks.

• The ability to balance technical problem-solving with business needs.

• Strong communication and stakeholder management skills.

• A university degree in IT or equivalent professional experience.

• Fluency in English both written and spoken.

The following skills we see as meritorious:

• Experience working with service management platforms such as ServiceNow.

• Experience defining and monitoring service KPIs such as availability MTTR MTBF and incident trends.

• Certifications within ITIL cybersecurity or cloud technologies.

• Experience working in international organizations with distributed teams and vendors.

• Knowledge of automation and operational improvement initiatives.

Who You Are

To thrive in this role you are good at interacting with people in a support role. You are analytical curious and persistent when it comes to solving technical problems. You enjoy understanding how systems work together and are motivated by finding long-term solutions rather than quick fixes.

You have prior experience working in Enterprise IT service delivery or operational environments where stability reliability and customer focus are critical.

You are structured data-driven and proactive with the ability to prioritize effectively and manage multiple stakeholders simultaneously. You are equally comfortable discussing technical details with engineers as you are communicating risks and recommendations to management.

Our Offer

• - Health is important we offera comprehensivehealthpromotion packageto our employees

• - Flexible work arrangements work from home for up to two days a week

• - Electrical bike lease agreement via net salary deduction

• - ITP Pension and collective bargaining agreement

• - A social work environment board game nights after works seasonal parties The list goes on!

Practical details:

We will be reviewing applicants ongoing.Icomera welcomes candidates from all backgrounds and we value a diverse and inclusive work environment.

We conduct reference checks and background checks as a standard procedure for all final candidates across all recruitment processes.

Icomera is covered by a collective bargaining agreement throughTechSverige. Our local union representatives can answer questions related to the collective agreement and union matters ator.

About Icomera:

Icomera is the worlds leading provider of integrated connectivity solutions for trains trams buses and coaches serving millions of passengers and tens of thousands of vehicleson a daily basis. TheIcoCrewnow consist of 300 employees globally. Icomera is headquartered in Gothenburg Sweden with main offices in the United States Canada the United Kingdom Germany France Ireland and Italy.

Icomeras vision for green mobility within the public transport industry perfectly complements the wider mission of our parent companyEquans. As the global leader in multi-technical services with 74000 employees working across 17 country hubsEquansdelivers customised solutions which connectprotectand energise territories cities buildingsindustriesand transport infrastructures empowering their energy industrial and digital transitions. Visitfor further information.