Incident and Change Management Specialist
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Job Summary
Our vision at Orange Cyberdefense is to contribute to a safer digital society by helping our customers prevent and manage different types of cyber threats. We are all passionate about cybersecurity and work together to support our customers throughout their security journey.
Your role as an ICM Specialist (Incident and Change Management Specialist)
In this role you will work together with eight colleagues in a team that was established five years ago with the aim of improving the service we deliver to our customers. You will play an important role in supporting our customers and we are looking for someone who is passionate about customer service and incident management. This position involves working a three-shift schedule (morning afternoon and night).
Examples of responsibilities
Manage incoming customer requests by collecting and handling cases incidents and service requests.
Perform the initial assessment of all incoming customer cases resolve them when possible or escalate them to the appropriate department.
Respond to alerts from our monitoring systems.
Coordinate the daily activities of our cybersecurity technicians.
Coordinate hardware replacements for our customers.
Contribute to the development of work routines and processes.
Create and maintain documentation.
Who are we
Orange Cyberdefense is Swedens leading cybersecurity company. Our vision is to contribute to securing the digital society. We provide our customers with services across a wide range of areas from in-depth technical solutions such as SOC firewall solutions technical threat analysis vulnerability management and SIEM to broader services such as security governance and management risk modeling and risk analysis. We have 2700 colleagues globally including 400 colleagues in Sweden.
At Orange Cyberdefense we are all different but share a passion for cybersecurity and that is our greatest strength. We are proud of our differences experiences and backgrounds and we firmly believe that we need to include everyone in order to provide solutions that work for everyone. That is why we ensure that all applications are handled fairly and equally.
Why should you join us
The opportunity to work alongside some of the industrys most dedicated cybersecurity experts and with market-leading technology.
A flexible working environment with excellent opportunities for professional development.
A Challenger culture that encourages curiosity initiative and knowledge sharing.
We help secure the IT environments of large international companies.
Who are you
We are looking for someone who loves delivering high-quality service and thrives in a Challenger culture where there are many things happening at once. You have previous experience working with the Microsoft Office suite and experience working at Level 1 with incident management.
Experience or certifications in any of the following areas are considered an advantage:
ITIL Service Management
Network
Security
CCNA
Additional information
We recruit continuously and will fill the position as soon as we find the right person.
Orange Cyberdefense Together we build a safer digital society.
