Customer Base Sales Lead

At Viaplay Group we entertain millions of people every day through our streaming services radio networks and TV channels. We believe in the power of content not just as a way of telling stories and touching lives but also expanding worlds.

Since March 2026 Allente has been part of Viaplay Group. Were now looking for a Customer Base Sales Lead to join the Allente organization within Viaplay at our Stockholm office. Are you ready to hit play on an exciting career change

The Customer Base Sales Lead for Allente is responsible for driving sales and customer value within the existing customer base across in Sweden with main focus on sales through Customer Service.

The role combines commercial execution with strong customer service focus ensuring high-quality customer interactions strong retention and improved customer lifetime value.

You will work operationally to support and steer vendors and markets including coaching training and performance follow-up. The role is based in Sweden but supports the Swedish market and customer base driving alignment best practices and consistent ways of working.

The position also includes setting targets driving incentives and contributing insights to improve customer journeys sales performance and vendor agreements. Travel is required both within Sweden but also abroad 1-2 days a week.

• Drive sales performance within the existing customer base

• Support and steer vendors and outsourced operations

• Ensure high quality in sales and customer interactions

• Drive retention and reduce regret rates

• Set and follow up on targets budgets and incentives

• Train coach and support vendors and markets

• Contribute with insights to improve customer journeys and performance

• Ensure alignment and best practice sharing across the Swedish market

We understand you may feel confident ticking certain boxes more than others and thats why we always keep an open mind in our recruitment process. But in order to thrive in this role we do believe youll have at least some experience in the following:

• Proven experience in customer base sales retention and upsell with a strong track record of delivering commercial results.

• Experience managing external partners and vendors to drive performance and customer outcomes.

• Ability to balance sales performance with customer experience and service quality.

• Strong coaching and training skills with experience developing sales capabilities in teams or partner organizations.

• Significant experience working independently in a customer-focused commercial environment using data and insights to drive actions and results.
  

Its a bonus if you have:

• Experience from telemarketing and/or customer service operations.

• Experience working in telecom subscription-based or other high-volume customer businesses.

• Experience using customer and sales data to identify growth opportunities and optimize performance.

• A can-do attitude sense of humor and the ability to work humbly with others.

Weve got you covered! 30 days of paid vacation every year an attractive pension and insurance scheme and generous parental leave pay lift.

Your wellbeing matters. We provide you with various wellbeing initiatives including wellness allowance.

A safe space to grow and up-skill. Our learning culture puts you in the drivers seat of your own development.

Entertainment is what we love and entertainment is what we do. So unlimited access to Viaplay seems only fair for you to get to know the product including series & viewing events new release movie rentals linear channels and more.

If this feels like your kind of challenge make sure you apply by attaching your CV here you may also want to add your LinkedIn profile. Please dont send us your application via email because we wont be able to accept it. We do however welcome any questions you may have about this particular position.

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