Engineer Managed Services

Axonect

Job Location:

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Administer configure and maintain Jira Jira Service Management (JSM) and Confluence
Configure projects workflows request types SLAs queues permission schemes and automation rules
Develop and maintain Python scripts to automate administrative and operational tasks
Design develop and support integrations using REST APIs webhooks OAuth and third-party applications
Troubleshoot platform issues and provide ongoing support maintenance and enhancements
Collaborate with business stakeholders to translate requirements into scalable Atlassian solutions
Manage user access security governance and platform best practices
Support platform upgrades data migrations and continuous improvement initiatives

Person Specifications

1 years of hands-on experience administering Jira Jira Service Management (JSM) and Confluence
Strong knowledge of ITSM processes including Incident Service Request Change Problem Knowledge and Asset Management
Experience configuring workflows request types SLAs queues permission schemes screens custom fields and automation rules
Proficiency in Python for scripting and automation
Experience with Marketplace apps
Experience working with REST APIs JSON webhooks OAuth and third-party system integrations
Familiarity with Atlassian Cloud administration user and access management and platform governance
Experience with data migration imports/exports and platform troubleshooting
Understanding of Scrum methodologies
Strong analytical problem-solving communication and stakeholder management skills

Vendor submissions - 24 months

Key ResponsibilitiesAdminister configure and maintain Jira Jira Service Management (JSM) and ConfluenceConfigure projects workflows request types SLAs queues permission schemes and automation rulesDevelop and maintain Python scripts to automate administrative and operational tasksDesign develop and ...