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End User Engineer
Job Location:
Monthly Salary:
Posted:
19 June 2026 (30+ days ago)
Posted:
Application Deadline:
16 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Provide advanced troubleshooting and resolution for end-user incidents while supporting continuous improvement of service desk operations.
Key Responsibilities
- Resolve complex incidents not handled at L1
- Perform remote troubleshooting of desktops laptops and applications
- Manage user account provisioning and access control
- Support Office/M365 collaboration tools and enterprise applications
- Assist with patching deployments and system updates
- Identify recurring issues and recommend problem management actions
- Contribute to knowledge base creation and updates
Support onboarding and training of junior analysts
Required Skills
- Strong troubleshooting skills (Windows/macOS networks)
- Active Directory / identity management basics
- M365 and enterprise application support
- ITIL process understanding
Good documentation skills
Experience
- 25 years
Required Experience:
IC
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
