Customer Relationship Executive

About the client

Our client is a market leader in the ceramic wall and floor tile industry recognized for design excellence innovation and superior quality. With over four decades of industry leadership and a strong presence across Sri Lanka the company continues to redefine industry standards while delivering exceptional products and customer experiences.

Job Overview

We are seeking a dynamic customer-focused and results-driven professional to join our clients team as an Executive Customer Relationship Management. The ideal candidate will be responsible for maintaining strong customer relationships handling customer inquiries and concerns ensuring a high level of customer satisfaction and supporting the companys commitment to delivering exceptional service experiences.

Key Responsibilities

• Develop and maintain strong relationships with customers to enhance repeat business and brand trust.
• Handle customer complaints (product quality delivery issues damages etc.) by identifying root causes coordinating with internal teams and ensuring timely professional resolution. Ensure effective after-sales support including replacements returns and site-related customer concerns.
• Respond to product inquiries availability pricing clarifications and order updates accurately and promptly.
• Collect and analyze feedback from external customers and provide actionable insights to improve product quality service standards and customer experience Preferred

Qualifications

• Diploma or Degree in Marketing Business Administration or a related field.
• 1-3 years of experience in customer relationship management after-sales service or complaint handling with customers (preferably in manufacturing FMCG or retail sectors).
• Strong ability to manage dissatisfied customers negotiate solutions and maintain brand reputation.
• Excellent verbal and written communication skills in Sinhala & English (Tamil is an added advantage).
• Ability to coordinate with multiple internal departments; proficiency in MS Office and CRM systems for tracking customer interactions.

Interested candidates may send their CV to