Transport Assistant

Everything you are looking for and more

We are looking for a Transport Assistant to join our Iberia team. This role sits at the heart of our logistics ecosystem combining operational control shipment regularisation and cross-functional coordination. You will be the key link between Security Operations Customer Care and Network teams - ensuring every parcel finds its way and every incident gets resolved.

What responsibilities and objectives will you have

Lost & Found & Shipment Regularisation (Core of the role)

• Lead the end-to-end management of unidentified shipments within the Almacén Regulador.

• Maintain and update the Lost & Found system ensuring full shipment traceability.

• Coordinate the re-identification classification and regularisation of goods from operational incidents.

• Manage reshipment requests for unidentified parcels in coordination with Customer Care and Operations.

• Ensure correct documentation labelling and traceability of all goods in regularisation.

• Track KPIs for recovery rates and successful merchandise identification.

Almacén Regulador Operations

• Control inbound outbound and stock flows in the Almacén Regulador guaranteeing traceability and order.

• Supervise the flow of incident goods and prioritise resolution actions.

• Ensure compliance with operational procedures and standards.

• Coordinate with agencies and hubs on the correct transfer of incident merchandise.

Incident Management Missing Shipments & Claims

• Manage operational incidents and missing shipment cases end-to-end.

• Support the handling of claims damage assessments and merchandise evaluation.

• Investigate shipments with incidents and determine responsibilities where applicable.

• Keep incident shipment tracking up to date at all times.

Security Investigations & Loss Prevention

• Support internal investigations related to losses fraud or operational non-compliance.

• Actively participate in unknown loss prevention and shrinkage control across the network.

• Manage evidence documentation and support for legal cases or litigation.

• Validate proof of delivery and packaging conditions when required.

Operational Control KPIs & Continuous Improvement

• Analyse operational metrics quality KPIs and performance data.

• Detect deviations identify root causes and propose corrective actions.

• Participate in operational efficiency improvement projects.

• Generate structured reporting to support decision-making.

Cross-Functional Coordination

• Act as the liaison between Security Operations Customer Service and IT.

• Coordinate with agencies and internal teams to resolve complex incidents.

• Maintain structured and effective communication with all stakeholders.

Well what will the requirements be

• 23 years of experience in logistics operations transport or similar environments.

• Degree or vocational training in Logistics Supply Chain Transport Business Administration or related field.

• Analytical profile results-oriented with strong problem-solving skills.

• Proficiency in Excel and data analysis tools.

• Experience managing incidents claims or operational deviations.

• Familiarity with traceability systems WMS or logistics management tools.

• Strong communication and coordination skills across multiple teams and stakeholders.

• Advanced English (written and spoken).

Nice to Have:

• Knowledge of French.

• Experience in e-commerce last-mile delivery or parcel logistics.

• Background in loss prevention security operations or internal investigations.

What do we offer