Teleoperator – Banking Customer Service with German

Location: Madrid or Valencia
Work model: On-site

Contract: Temporary with potential for permanent employment

Schedule: 38.5 hours per week

Languages: German & English

Join a customer service team supporting an established banking company where you will help customers and non-customers with everyday banking enquiries products services and telephone banking operations.

This is a customer-focused role with no sales focus mentioned: your main responsibility will be to provide clear accurate and efficient assistance across phone web and app channels.

• Handle incoming calls from banking customers and non-customers.

• Provide information about banking products services and procedures.

• Resolve telephone banking enquiries and eligible banking operations according to established procedures.

• Assist users with navigation and enquiries related to the banks website and mobile app.

• Understand the customers request identify the appropriate solution and resolve it efficiently.

• Follow banking procedures and service guidelines while maintaining a high standard of customer care.

Choose from several schedule options depending on your availability:

Morning shift: 08:0016:00 MondaySunday

Afternoon shift: 15:0022:00 MondaySunday

Late shift: From 20:00

Night shift: From 22:00

Weekend work is organised with days off during the week.

Salary follows the Spanish Contact Center collective agreement with an additional language allowance:

Weekly hours: 38.5 h/week

Gross annual base salary: 16919.84

Language allowance: 129.27 gross/month

Additional payment: 1.92 gross/hour for Sundays worked.

You will receive 25 days of paid training before starting the role.

• 09:0015:00

• On-site in Madrid or Valencia

• Training is designed to prepare you for the banking service procedures and customer interactions.

You should be comfortable communicating with customers by phone and working with digital tools.

Required:

• Good command of at least one of the following languages: German & English

• Strong communication and active listening skills.

• Customer-oriented approach.

• Ability to follow established procedures accurately.

• Basic digital skills and confidence navigating websites and mobile applications.

• Availability to work on-site in Rivas-Vaciamadrid.

• Flexibility to work MondaySunday according to the assigned shift.

Paid training before you start
Experience within the banking sector
Use your language skills professionally every day
Multiple shift and weekly-hours options
Opportunity to move from a temporary to a permanent contract based on performance and business needs
Build experience with telephone banking web and mobile-app support