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Technical Support Specialist

Geotab

Job Location:

Madrid - Spain

Monthly Salary: Not provided by the employer

Posted: 13 June 2026 (30+ days ago)

Application Deadline: 10 September 2026

Vacancies: 1 Vacancy

Job Summary

Who we are:

Geotab is a global leader in IoT and connected transportation and certified Great Place to Work. We are a company of diverse and talented individuals who work together to help businesses grow and succeed and increase the safety and sustainability of our communities.

Geotab is advancing security connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotabs open platform and Geotab Marketplace offering hundreds of third-party solution options allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day Geotab leverages data analytics and machine learning to improve productivity optimize fleets through the reduction of fuel consumption enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and were looking for people who follow their passion think differently and want to make an impact. Ours is a fast paced ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate great benefits and our fun and inclusive work culture. Reach your full potential with Geotab. To see what its like to be a Geotabber check out ourblogand follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will diagnose technical issues and provide necessary support to resolve hardware and software-related problems for both Geotab products and outside partner products. The projects will vary in scope complexity and affected business area. If you love technology and are keen to join an industry leader we would love to hear from you!

What youll do:

As a Technical Support Specialist your key area of responsibility will be helping customers and partners understand and utilize Geotabs products and services diagnosing technical issues and resolving hardware and software-related issues within Geotab products (e.g. GO devices) the MyGeotab software platform and partner products like cameras and keyless systems. You will need to work closely with partners customers sales representatives and internal departments such as managing the return/exchange process with internal teams and collaborating across all levels of the organization.

To be successful in this role you will be a strong team-player with excellent verbal and written communication skills highly organized and comfortable speaking with customers by telephone email and chat. In addition the successful candidate will have strong analytical and problem-solving skills a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. The successful candidate will also be able to adapt to growing technology and market demands while managing multiple tasks simultaneously in a 24/7/365 operational environment.

How youll make an impact:

Support partners customers sales representatives and internal teams through various communication mediums (i.e. phone chat and email).
Provide technical expertise on database set up user management rules and reporting device errors network communications portal configuration and navigation product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity installation and software inquiries.
Manage develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.

What youll bring to this role:

1 - 3 years of experience in a customer service/support capacity.
1 - 3 years of technical experience troubleshooting technical issues.
Post-Secondary Diploma/Degree or equivalent work experience (Diploma/Degree specialization in Engineering Computer Science or a related field is highly valued).
Bilingual requirement: Fluent in English and another specified language (French/English/Portuguese/Dutch/Spanish/Mandarin/Italian) with the ability to clearly read write and communicate in both.
Working knowledge of various programming languages (i.e. SQL Python C# or JavaScript) and data warehouses (i.e. Google Big Query).
Expert level Excel skills including creation of pivot tables and reports along with technical competence using Google Suite for business.
Strong interpersonal relationship building skills and the ability to engage with all levels of the organization.

If you got this far we hope youre feeling excited about this role! Even if you dont feel you meet every single requirement we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement

*The above are offered to full-time permanent employees only

How we work:

At Geotab we have adopted aflexible hybridworking model in that we have systems functions programs and policies in place to support both in-person and virtual work. However you are welcomed and encouraged to come into our beautiful safe clean offices as often as you like. When working from home you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click here to read our Privacy Notice.

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About Company

Geotab

Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.

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