Technical Support & Data Operations Engineer

Hello!
At Factorial were on a mission to help companies manage their people smarter faster and better. To support our growth were looking for a Technical Support & Data Operations Engineer who will be the ultimate problem-solver. You will be responsible for hunting down bugs in our codebase implementing clean fixes and handling critical data extraction transformation and loading (ETL) tasks to ensure our customers have a seamless experience.
Are you ready for the challenge

About the role
As a Technical Support & Data Operations Engineer youll bridge the gap between our Customer Experience and Core Engineering teams. Your primary mission is product stability: diagnosing troubleshooting and fixing bugs directly in our codebase ( Ruby Python and Java).
When the bug queue is clear you will pivot to our data vanguardensuring customer data integrations legacy migrations and precision data entry are executed flawlessly. Youll work with sensitive information ensuring data integrity while actively looking for ways to automate repetitive data tasks so they never have to be done manually again.

What will you be doing

• Bug Hunting & Fixing: Dive deep into Factorials codebase to diagnose troubleshoot and deploy code fixes for customer-reported issues.
• Code Maintenance: Write clean and maintainable code in Ruby on Rails and TypeScript using Python for scripts and handling existing internal Java data tooling when required.
• Data Operations & Entry: When the platform is running smoothly manage the accurate input of text numerical data and customer configurations where automated solutions are not yet available.
• ETL Workflows & Migrations: Design and execute data pipelines to extract transform and load (ETL) customer data from legacy systems into our SaaS platform.
• Automation & Innovation: Identify patterns in recurring bugs or manual data entry tasks and build automated scripts or low-code tooling to eliminate them.
• Security & Discretion: Handle sensitive and confidential HR/customer payroll data with the highest level of discretion and security.
• Collaboration: Act as the technical backbone for internal customer-facing teams translating complex technical issues into clear updates.

Your Profile

• Bachelors degree in Computer Science a related technical discipline or equivalent practical experience.
• 1-2 years of professional experience writing and debugging Ruby 1-2 years of professional experience working with TypeScript
• Solid proficiency with Python for scripting data manipulation or automation.
• Familiarity with or willingness to touch Java for specific internal data processing tools.
• Strong debugging skillsyou love reading other peoples code finding the root cause of a failure and fixing it stack-wide.
• Experience or strong comfort level with data migration ETL processes or handling large datasets.
• Must have experience working with REST API endpoints.
• Familiarity with database queries (SQL) and GraphQL.
• Youre proactive structured and completely comfortable wearing two hats: a developer hat and an operational data hat.
• C1 to Native level of Spanish (written and spoken) for regional collaboration.
• B2 level English (for internal global communications).

Wanna learn more about us

Check our website !

About Factorial

At Factorial were building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR Finance Talent Operations and IT freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their over 1500 employees across Europe Asia Africa and America. We are one of Europes fastest-growing SaaS companies proudly headquartered in Barcelona. If youre excited to shape the future of business management technology wed love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes you are welcome to indicate so optionally and we will share additional information with you.

Our Values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

• High growth multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms pools outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly