Technical Support Advisor

This is a technical customer support role supporting users of TV / audiovisual products (Philips TVs and related tech). Day-to-day youll: Help Danish-speaking customers with technical issues (TV setup connectivity sound/display problems smart TV apps) Troubleshoot problems step-by-step (Wi-Fi HDMI software updates device compatibility) Guide customers on installation and product usage Escalate more complex issues to technical teams when needed Deliver high-quality support customer satisfaction (CSAT/KPI driven) In plain terms: Youre the go-to person when something isnt working on their TV or home entertainment setupyou diagnose fix or guide them to a solution. Who a consumer electronics brand are a consumer electronics brand is the company behind Philips TVs and audio products globally. They develop manufacture and market Philips-branded TVs and audio devices across Europe LATAM and other regions Part of TPV Technology one of the worlds largest manufacturers of monitors and TV panels Headquartered in Amsterdam operating globally in consumer electronics In simple terms: They are the company that actually builds and runs the Philips TV business worldwide. Why this role is attractive Work with a global electronics brand (Philips TVs) Entry into tech / AV support (good stepping stone into IT or technical roles) Structured environment with clear KPIs and progression Sunny Costa del Sol location (Benalmádena)

• Location: Benalmadena Spain
• Language: Danish English
• Work model: On-site
• Start: ASAP

Your Profile

• Language & Communication
• Fluent Danish strong English with clear communication and strong customer handling skills across phone/email.
• Technical Understanding
• Solid interest or background in IT/tech (network basics consumer electronics troubleshooting) with ability to diagnose and resolve technical issues.
• Problem-Solving & Service Mindset
• Analytical customer-focused and able to investigate issues guide users step-by-step and document solutions in a structured way

Relocation

• Relo info