Solutions Engineer GIS

ROLE SUMMARY
The Solution Engineer is the technical bridge between Gilytics engineering and GIS data teams and its customer-facing functions (Sales Business Development Customer Success). This role turns Pathfinders technical capabilities into compelling working demonstrations and trusted technical guidance for prospects and clients covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding.

Tasks

KEY RESPONSIBILITIES
Become a deep expert in the Pathfinder solution and its application across customer use cases
Communicate Pathfinders capabilities clearly and persuasively in the context of user needs
Prepare and run demo projects that showcase Pathfinders workflows and applications
Prepare technical documentation and contribute content for sales and marketing materials
Prepare technical offers and responses for public tenders
Provide technical support including live support to customers
Manage and triage customer technical requests to help prioritise the product roadmap
Design and deliver customer onboarding and training activities
Perform holistic testing of the solution ahead of releases and client deployments

AI & AUTOMATION EXPECTED CONTRIBUTIONS
At Gilytics every role is expected to actively adopt AI and automation tools to improve quality speed and impact. Below are the specific AI/automation expectations for this position.
Use AI tools to accelerate the build of demo projects PoCs and tender responses
Leverage AI writing assistants to draft and translate technical documentation and proposals
Use AI-assisted support/triage tools to manage categorise and prioritise incoming customer technical requests
Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients

Requirements

EXPERIENCE
Required: 3 years of practical experience applying GIS to land environmental or infrastructure management

2 years in a customer-facing role

Demonstrable experience writing technical documentation in English; conversational English proficiency.
Desirable: Experience in teaching or technical training activities; 2 years working with international customers in an English-speaking context; German Spanish or other languages are a plus.

EDUCATION
Required: Education in Geographic Information Systems Geomatics Geospatial Science Environmental Engineering or a similar technical/scientific field.

Benefits

WHAT WE OFFER

• A real high-impact role from day one youll work directly with leadership (CEO CTO GIS Data Lead) on a platform already trusted by major utilities and infrastructure clients
• An AI-native workplace Microsoft Copilot GitHub Copilot and other AI tools are built into how we work from day one not bolted on later
• Remote-first flexible-hours culture core hours are 10:0015:00 CET with full flexibility outside that window; we trust people to manage their time as professionals
• A small multicultural team spanning Spain Switzerland LATAM and Canada where your work is visible and your voice matters
• Structured onboarding with a clear 90-day planno sink-or-swim no guessing what success looks like
• Learning & development support tied to your own competence plan including certifications and AI tooling upskilling
• Company equipment provided (laptop and the tools you need to do your job well)
• Vacation entitlement and leave terms in line with applicable local labour law
• Compensation: competitive and benchmarked to role experience and location

GILYTICS VALUES ALIGNMENT

• Clients: Every decision we make must create measurable value for the people using Pathfinder. We earn trust through integrity not just delivery.
• Excellence: Good enough is not good enough. Every piece of work reflects our standards quality in a B2B SaaS product is not optional it is the product.
• Innovation: We challenge the status quo and act without waiting. We anticipate move ahead and take initiative even when the path is not fully defined.
• Humility: We ask questions stay open to being wrong and learn from errors. We update our views when we encounter better evidence.