Senior Technical Support

Performs the installation support and maintenance of the servers computer systems and wireless and local area networks.

Performs the installation configuration layout and maintenance of hardware and software equipment.

Solves manages and documents employee queries tickets and requests and develop other departmental administrative tasks.

Solves most tickets in the first contact and otherwise escalates it.

Configure mobile devices.

Performs scripts in different languages (Power Shell Python and VB Script) to improve and maintain the environment.

Tests internal developments.

Monitors and updates the inventory of hardware and software.

Ensures that the quality standards for the support service are met.

Resolves and assists with incidents escalated by other Support Technicians.

Keeps up on current artistic methodologies and on technology trends and tools that best suit the production and the company in the development of a stronger creative and technical environment.

Works together with the team providing them with support guidance and instruction in areas that contribute towards their artistic and professional growth.

Follows the Supervisors and Leads guidance.

5 years in IT departments.

Experience with logging tools and ticketing management.

Experience in design installation diagnosis and maintenance of local area networks wireless networks network electronics and IT security.

Knowledge and experience in the integration of new applications and new hardware in user equipment and inventory maintenance.

Knowledge and experience in different OS: LINUX (Rocky CentOS Ubuntu) OS X Windows Windows Server.

High English level desirable.

Spanish desirable.