Senior Platform Engineer

Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Role

We are looking for an experienced and pragmatic Senior Platform Engineer to join our Shared Services and Common Tools this role you will take direct technical ownership of our cloud-native observability ecosystem and core developer platform capabilities that support our internal engineering teams.

You will design scale and maintain and evolve our multi-tenant telemetry infrastructure while driving automated delivery pipelines and GitOps practices. Working alongside the Tech Lead you will champion automated CI/CD workflows declarative deployments infrastructure as code and AI-assisted development practices within an Agile/Scrum environment.

Key Responsibilities

• Design operate and scale our multi-tenant distributed observability stack (LGTM: Grafana Loki Tempo Mimir) hosted on Kubernetes.
• Configure tune and maintain telemetry ingestion using Grafana Alloy (metrics scraping log stream processing and distributed tracing export via OTLP).
• Manage and reconcile application states and platform deployments declaratively using ArgoCD.
• Design build and optimize automated pipelines using GitLab CI/CD defining reusable CI templates testing stages and deployment triggers.
• Automate and manage underlying cloud infrastructure object storage and Kubernetes resources using Terraform and Helm.
• Support shared platform services including centralized IAM integration with Keycloak and developer onboarding viaBackstage (Internal Developer Portal).
• Monitor platform health manage high-cardinality telemetry data configure retention/compactor rules and establish alerting and SLOs.
• Leverage AI-assisted coding tools to accelerate platform development documentation and troubleshooting.

Mandatory Requirements

• 5 years of experience in Platform Engineering SRE or DevOps roles.
• Extensive production experience running troubleshooting scaling and maintaining workloads StatefulSets and DaemonSets.
• Hands-on LGTM Observability Stack Experience:

• • Demonstrated proficiency operating and querying Loki (LogQL) and Mimir / Prometheus (PromQL).
  • Working experience with distributed tracing via Tempo (OpenTelemetry standards).
  • Direct experience with modern telemetry collectors specifically Grafana Alloy (or OpenTelemetry Collector / Promtail).
  • Clear understanding of high cardinality multi-tenancy and object storage lifecycles for metrics and logs.

• Proven experience deploying configuring and managing multi-cluster applications declaratively using ArgoCD (ApplicationSets sync policies and rollback strategies).
• Proven ability to build robust . pipelines configure custom runners and structure CI stages for containerized platform tooling.
• Proficiency writing modular Terraform and packaging applications with Helm.
• Active hands-on experience leveraging AI-assisted development tools (e.g. Claude Code Cursor or GitHub Copilot) to streamline coding debugging and automation tasks.
• Strong automation skills in Bash Python or Go.
• Professional working proficiency in English (written and verbal).

Nice-to-Have

• Experience collaborating on software supply chain security initiatives including vulnerability tracking and SBOM governance using tools such as Dependency-Track.
• Experience with Backstage service catalogs and software templates.
• Familiarity with Keycloak administration OIDC/OAuth2 concepts and realm configurations.

What We Offer

• Direct ownership over foundational observability and delivery systems powering enterprise-scale products.
• A modern cloud-native tech stack with high autonomy over technical execution.
• Flexible working options (Remote within Europe).
• A collaborative engineering-first environment focused on continuous delivery modern workflows and blameless operations.