Senior Business Operations Analyst

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries.

Were part of the Tripadvisor Group and proud to be building a diverse people-first culture where respect ownership growth and better together values thrive.
If youre passionate about food technology and making a real impact your seat at the table is ready.

Discover life at TheFork

We are looking for a Business Analyst to join our Quality Compliance & Fraud (QC&F) team within Operations combining strong analytical thinking problem-solving skills and project management capabilities to help improve and scale operational processes across different business areas. From fraud prevention and quality improvement to operational efficiency and automation youll work on diverse challenges that directly impact our business restaurant partners and users.

This is a hands-on role for someone who enjoys connecting business challenges data and technology: diving into data challenging existing processes identifying opportunities for improvement translating insights into actionable solutions and driving projects from idea to implementation.

We are looking for someone who is curious proactive and comfortable exploring new tools and technologies. While coding experience is a plus it is not a requirement. What matters most is the ability to understand complex problems think critically and find practical scalable solutions.

We value people who see AI not simply as a tool to generate answers but as an opportunity to learn faster explore new approaches automate repetitive tasks and expand what they can achieve independently.

What you will do:

As a Business Analyst in our Quality Compliance & Fraud (QC&F) team youll have the opportunity to shape how Operations works solve meaningful business challenges and drive initiatives with tangible impact across the organization. Youll have the ownership and autonomy to turn your ideas into real improvements.

• Lead analytical and operational improvement projects turning ambiguous business problems into structured solutions and measurable outcomes.
  
  
• Partner with cross-functional stakeholders to align on solutions influence decisions and drive projects.
  
  
• Challenge existing processes and business requirements identifying inefficiencies and opportunities to redesign how teams operate.
  
  
• Translate data and business insights into clear recommendations decision frameworks and actionable implementation plans.
  
  
• Work hands-on with SQL data and AI-powered tools to develop analytical solutions improve operational workflows and drive smarter ways of working.
  
  
• Design scalable KPIs dashboards and monitoring frameworks to improve decision-making performance visibility and risk management.
  
  
• Establish best practices documentation and reusable frameworks that improve how analytical and operational problems are solved across the organization.

Who you are:

• Bachelors degree in Engineering Business Economics Statistics or another quantitative or analytical field.
• 35 years of relevant experience in business analysis data analysis operations consulting fraud risk or a related analytical role with demonstrated autonomy and ownership.
• Fluency in English and Spanish written and spoken.
• Strong analytical and problem-solving skills
• Comfortable challenging existing processes and assumptions redesigning workflows to improve efficiency accuracy and scalability.
• Working knowledge of SQL with the ability to write understand and adapt queries to support analysis and business decisions
• Curiosity and willingness to leverage AI.
• Strong project ownership mindset able to define requirements prioritize work coordinate stakeholders and drive initiatives.
• Proactive results-oriented and comfortable taking initiative.
• Good communication and stakeholder management skills
  
  

Nice to Have:

• Hands-on experience with AI tools for automation prototyping or analytical solutions.
• Python or other scripting experience particularly for data manipulation automation or prototyping.
• Experience working on process transformation or operational excellence initiatives especially where solutions needed to be scalable across teams.

What we offer you:

An awesome team

A permanent contract

Flexible working environment (2 days home office per week up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary and bonus

Lunch vouchers available for each working day (because yes we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities family support travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

A program dedicated to helping you have the best work/life balance

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Amazing offices with dining a coffee point on each floor and leisure area

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability age socio-economic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly.

#LI-FF1