Program Manager Context Engineer
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Job Summary
Self-Service Knowledge is part of Dynatraces Strategic Product Communication solution transforming knowledge into strategic product-aligned assets that enable customers and teams to learn and solve problems independently at scale.
As a Senior Context Engineer (Program Manager) you will play a key role in Dynatraces AI-first operating model. This is a new and evolving role focused on designing and continuously improving the context layer that powers AI-driven content systems self-service knowledge and internal platforms.
Working at the intersection of AI systems technical documentation and program execution you ensure high-quality technical context can be reliably consumed by AI and scaled across close collaboration with senior technical leadership and stakeholders across Product Engineering and Documentation you translate strategic goals into structured executable outcomes.
- Responsible for building managing and maintaining the context layer for AI content systems.
- Ensures alignment and effective collaboration from strategy through to execution helping to achieve the goals set for Self-Service Knowledge.
- Fosters planning and breaking down the What we want to solve into How to we need solve it.
- Actively tracks and reports on execution progress.
- Continuously optimizing refining and aligning processes related to value delivery.
- Empowers Product Managers Information Developers and more.
- Proactively identifies and escalates blockers.
- Analyzes and assess program risks and issues and makes corrective measures.
- Curates and enriches metadata across data assets resolving semantic conflicts and packaging context into formats that AI agents can use.
- Connects stakeholders to ensure strategic implementation and completion of core roadmap items.
- Shapes and implements guidelines and goals for technical writing across teams and channels.
- Advocates for technical writing and documentation best practices throughout the company ensures self-service knowledge and technical content are prioritized and valued.
- Coordinates efforts to improve content strategy architecture and documentation standards to ensure consistency and usability all with an AI-first approach.
- 2 years of AI experience in a B2B software product environment and 3 years of experience aligned with technical writing.
- Experience in defining and executing strategy andgovernanceforsoftware documentation.
- You are a creative self-starter who can envision a future for enterprise software documentationabove and beyondwhat we can do today.
- Passion for devising enterprise-grade strategies and roadmaps for technical documentation.
- You start with the why behind your strategy to motivate and inspire.
- You understand docs-as-code and are itching to usenew technologies(LLM gen AI) to take our experience ecosystem to the next level and let content contributors focus on what they do best.
- Byleveragingyour hands-on technicalexpertise you draw insightful conclusionsvalidatedby customer analytics ensuring consistent results amidst diverse contributors and stakeholders.
- You excel in engaging with both internal and external stakeholders articulating your vision and plans
- Are familiar with Markdown.
- You understand software development lifecycles and have a strong architectural background.
- You understand technical topics such as software intelligence cloud technologies artificial intelligence application security and SaaS.
- You enjoy sharing your knowledge and skills with other team members and learning from others.
- Yourewilling to push the envelope and engage stakeholders to try new things balanced by a love of metrics that support your work.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers including AWS Microsoft and Google Cloud and other leading partners worldwide to create strategic alliances.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
- Due to legal reasons we are obliged to list a salary range for this position which is 74000 up to 92000 gross per year based on full-time employment (38.5 h/week). Weve listed the salary range for transparency but if your experience and skills bring unique value wed still love to hear from youplease apply even if youre outside the range.
Dynatrace provides equal employment opportunities to all employees and applicants without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected characteristic. We actively foster an inclusive workplace that celebrates differences and promotes accessibility collaboration and growth for all.
Required Experience:
IC
About Company
Innovate faster, operate more efficiently, and drive better business outcomes with observability, AI, automation, and application security in one platform.
