Program Manager
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Job Summary
Gartners CSO Strategy & Operations Team strives to help every CSO service team increase client value and retention. We lead strategic initiatives designed to equip and enable serviceassociates & leadership to effectively support our clients and achieve rapid gains in Retention Results.
The Operations Program Manager is a key member of the CSO Strategy & Operations team who will contribute to the development execution and management of programs and will partner across a broad range of internal stakeholders and partners.
Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & associate performance identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance.
Collaborate across Sales Product Technology and Insights to bring solutions / programs to our service teams in a coordinated way.
Work closely with GS&D Ops Sales Leaders other Team NCVI Partners and the Service delivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness
Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartners products and practices
Key role in the production of operational and planning reports/presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews Monthly Business Reviews OC Update meetings etc.)
Conduct analytics (qualitative & quantitative) & monitor key business drivers to identify and drive operational improvements provide actionable recommendations drive transparency of results and ensure informed decision making.
Cultivate strong and mutually respectful relationships across GS&D Ops Sales Leaders other Team NCVI Partners and the Service delivery teams.
Partner with GS&D Ops Sales Leaders other Team NCVI Partners and the Service delivery teams to solve problems and identify business improvement opportunities
Requirements:
This person will work with the teams across CSO including both GTS and GBS. A working knowledge of the Gartners product suite will be beneficial
Strongrelationship-buildingskills: Able to effectively partner with associates leaders and Team NCVI partners to influence in a matrixed environment
Excellent analyticalskills; Ability to analyze large datasets and translate raw information into succinct & actionable insights that can be easily understood and used by the organization.Includes creation of PPT slides for senior leadership consumption.
Proven ability to understand business initiatives and challenges and to recommend business solutions using fact-based analytics
Excellent written and verbal communication skills; ability to create and deliver effective decks and emails (consumable by multiple levels of staff up to and including the executive level)
Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously
Program management experience: Ability to organize and track complex projects keep self and others on track and identify emerging issues.
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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About Company
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.
