Product Owner Customer Portal

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The Product Owner Customer Portal is responsible for evolving World Couriers suite of customer-facing portal experiences into modern scalable intuitive and increasingly AI-enabled digital platforms that support global operations enhance customer engagement.

Why this role matters

Customer portals are central to how customers interact with World Courierplacing orders tracking shipments and accessing critical logistics information. This role ensures that our customer portals evolve into integrated consistent and user-centric digital experiences reducing reliance on manual interactions and enabling scalable self-service capabilities across regions and markets.

A key measure of success will be the ability to drive customer adoption of digital channels increasing usage of portal-based interactions and reducing dependency on manual email- and phone-based processes.

What youll do

Product Ownership & Delivery

• Co-own and manage the product backlog for customer portal platforms ensuring clear prioritization aligned to business and customer outcomes.
• Drive delivery in an agile environment working closely with engineering design and QA teams in your squad
• Translate business needs into well-defined user stories and acceptance criteria.

Product Scope & Evolution

• Own product delivery across:
  • Global Customer Portal platform
  • China-specific Customer Portal
  • Shipment eventdriven tracking and communications
  • Future mobile application opportunities
• Continuously enhance portal capabilities to support:
  • Order placement including packaging selection
  • Customer visibility and tracking transparency
  • Event-driven notifications and communications
  • Document exchange
  • Pricing and invoicing
  • Chat-based customer support and assistance
  • Agentic AI features that help customers complete portal tasks and navigate next-best actions

Alignment & Collaboration

• Co-own the product vision and roadmap working closely with the Product Group Manager and working in a two-in-a-box model with the business Product Manager.
• Collaborate closely with the Customer Integrations Product Owner to ensure seamless end-to-end customer experiences across the products.
• Align with peer Product Owners and Product Group Managers to support cross-product initiatives and dependencies.

Continuous Improvement & Innovation

• Stay abreast of emerging technologies digital experience trends and competitor capabilities in customer portals and logistics platforms.
• Help lead the team into AI-enabled product development by identifying practical use cases shaping AI-informed product features and embedding responsible value-driven AI thinking into product delivery.
  • Small enhancements and usability improvements
  • Platform upgrades and modernization
  • Security and compliance improvements

What were looking for

Youll thrive in our team if you:

• Have a passion for creating intuitive customer-facing digital experiences that make complex processes feel simple
• Bring creativity fresh thinking and a willingness to challenge convention in pursuit of better solutions
• Are energized by the opportunity to exceed customer expectations through thoughtful innovative product experiences

Experience that will help you succeed:

• Strong experience as a Product Owner in agile environments.
• Strong understanding of digital platforms portals or customer-facing applications.
• Ability to balance strategic priorities with continuous delivery and operational needs.
• Strong stakeholder engagement skills across business and technology teams.
• Experience working in globally distributed and matrixed organizations
• Experience in a regulated environment such as healthcare logistics is highly desirable
• Demonstrated ability to lead teams into AI-enabled product development translating emerging AI capabilities into practical product opportunities and delivery approaches.

What success looks like in this role

• Customer-facing portals that increasingly differentiate World Courier from competitors through intuitive high-value globally consistent digital experiences

• Strong alignment with integrations and backend systems enabling seamless customer journeys.
• Continuous delivery of incremental value through enhancements upgrades and innovation.
• Visible progress toward AI-enabled product capabilities that improve customer experience team effectiveness and operational efficiency.
• Increased customer adoption of digital channels with measurable shifts from manual to self-service interactions.
• High stakeholder engagement and improved customer satisfaction.

Why join World Courier GDATS

Youll have the opportunity to:

• Play a key role in a re-imagined IT function
• Work with smart committed people who care about doing the right thing
• Shape a modern people-centred visible high-impact customer-facing function
• Work within a collaborative product-led organization driving digital transformation.

• Make a real difference to how people experience technology every day

• Work in a purpose-driven business that makes a difference to peoples lives delivering essential pharma logistics services

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Requirements

10 years of experience in product management product strategy commercialization innovation marketing or a related field required.
5 years of experience in a management capacity required.

Certification in project management customer success management service management agile delivery or product implementation preferred.
ntation settings.

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned