WERE HIRING: Field Service Engineer (Desktop Support) Barcelona Spain

Join Excis A Global Leader in IT Support & Infrastructure Services!

At Excis we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190 countries 6000 engineers and 200 enterprise clients we are committed to innovation collaboration and exceptional customer service.

Were looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona Spain. If youre passionate about IT support enjoy solving technical challenges and thrive in a fast-paced enterprise environment wed love to hear from you!

Why Join Excis

• Operations in 190 countries
  
• 6000 IT Engineers worldwide
  
• Trusted by 200 Enterprise Clients
  
• Career growth in a global IT organization
  
• Collaborative and supportive work environment
  

Requirements

Key Responsibilities

• Deliver high-quality onsite and remote IT support for end users across assigned locations.
  
• Provide first-line helpdesk and desktop support for hardware software and network-related issues.
  
• Perform desktop lifecycle activities including imaging deployment configuration troubleshooting and hardware replacement.
  
• Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.
  
• Manage user administration activities including Active Directory account management and access support.
  
• Support and maintain local IT infrastructure including:
  • Windows workstations
    
  • Servers
    
  • Printers
    
  • LAN/WAN connectivity
    
  • Basic network components
    
• Support mobile devices running iOS and Android.
  
• Conduct regular meeting room and AV equipment health checks to ensure operational readiness.
  
• Coordinate with internal engineering teams and external vendors for deployments upgrades migrations and technical implementations.
  
• Act as the primary Point of Contact (POC) for local IT support.
  
• Ensure all incidents and service requests are logged tracked and resolved within SLA using ServiceNow or equivalent ITSM tools.
  
• Assist with IT asset management inventory tracking stock control and documentation.
  
• Prepare inventory and asset reports including trend analysis for recurring hardware failures.
  
• Provide support to nearby locations when required.
  
• Follow company security policies operational procedures and best practices.
  

Requirements

• Minimum 2 years of experience in Desktop Support IT Support or Field Services.
  
• Fluency in Spanish and English (spoken and written) is mandatory.
  
• Strong customer service and communication skills.
  
• Hands-on experience with:
  • Windows 10/11
    
  • Active Directory
    
  • ServiceNow or similar ITSM tools
    
  • Desktop/laptop deployment and imaging
    
  • Hardware troubleshooting and replacement
    
  • Mobile device support (iOS & Android)
    
  • Basic networking and server support
    
  • Meeting room technologies and AV equipment
    
• Experience performing warranty hardware repairs for HP Dell or Lenovo devices is an advantage.
  
• Strong troubleshooting and analytical skills.
  
• Ability to work independently while managing multiple priorities.
  
• Flexible to travel to nearby customer locations when required.
  
• Knowledge of Microsoft Office applications and endpoint security solutions.
  
• Experience with ITIL processes enterprise environments or application support is a plus.
  

Benefits

What We Offer

At Excis your expertise makes a real impact. Youll join a dynamic global team where youll work with cutting-edge technologies while supporting enterprise clients worldwide.

We offer:

• Competitive compensation
  
• Global career opportunities
  
• Professional development and continuous learning
  
• Collaborative international work environment
  
• Exposure to enterprise IT infrastructure and modern workplace technologies
  
• Opportunity to grow with one of the worlds leading IT support organizations
  

Ready to Take the Next Step

If youre a customer-focused IT professional looking to grow your career with a global technology company apply today and become part of the Excis team in Barcelona Spain.

Excis Delivering IT Excellence Worldwide.