Manager, Digital Engagement
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Job Summary
TheManager DigitalEngagementisresponsible for supporting the day-to-day management governance and optimization of digital community engagement digital insights and operational processes acrossglobalsocial and web channelsas part of the Centre of Digital Excellence (CoDE). This role partners closely with internal teams agency partners and platform stakeholders to strengthen digital engagement practicessupportreporting and dashboard standardization and enhance access governance across digital tools and platforms.
The role combinescommunity engagement oversightdigital insights and data support anddigital operations coordination.It requires a strong understanding of social media ecosystems moderation workflows listening and reporting tools digital governance and cross-functional collaboration.Stakeholderswill includeglobalCoDEteampartnersmoderation agencypartnersinternal therapy areateams and their agencies andinternalmarketteams and their agencies.
Key Responsibilities
1. Internal and External Digital Community Engagement (40%)
Manage day-to-day collaboration with moderation agency partners to support community management across external social media channels. Ensure moderation workflows are effective aligned to agreed processes and responsive to evolving business and audience needs.
Lead the development and continuous improvement of moderation dashboards as well as the standardization of community engagement and audience insights reporting dashboards. Support the creation of consistent reporting practices that improve visibility into channel activity trends and engagement performance.
Develop andmaintainexternal social media engagement frameworks andsupportingdocumentation as part of broaderCoDEdeliverables. This includes guidance and protocols for engaging with key audience groups such asgeneral audiences media patient advocacy groups influencers and detractors.
Oversee internal access requests and governance processes for digital tools and platforms used by internal teams and agency partners. This includes managing channel and tool audits conducting user access reviewsmonitoringcompliance with governancerequirements andproviding regular reporting on active users and access status.
2. Digital Insights and Data Support (30%)
Partner with Digital Insights and Web leads to support digital measurement and reporting acrossorganic social media paid media amplification web and online reputation. Help ensure stakeholders have access toaccurate relevant and actionable digital insights.
Build andmaintainsocial listening dashboards and reportsusingBrandwatchas needed to support business questions campaign monitoring reputation tracking and issue identification. Provide regular support forissues management includingtimelymonitoring and reporting when needed.
Manage a library of self-serviceBrandwatchlistening dashboardsandSprinklr reporting dashboardsfor internal stakeholders. This includes dashboard organization link management improving findability auditing usage retiring outdated dashboards and updating existing assets to ensure continued relevance and usability.
Support incoming web data requests and contribute to dashboard development in partnership with relevant teams.Assistwithmaintainingreporting quality consistency and accessibility for stakeholders using web and digital performance data.
3. Digital Operations and Team Support (30%)
Support digital operations across the team by helping to improve workflows coordination documentation and day-to-day processes that enable the efficient delivery of digital programs and reporting.
Provide general team support on cross-functional digital initiatives helping to connect community engagement reporting tools and operational needs. Contribute to a well-governed insight-driven and efficient digital function.
Provide publishing support acrosssocial media amplification and web channelsas needed ensuring activities are executed accurately on time and in alignment with agreed processes and governance standards.
Qualifications
Bachelors degree inmarketing communications digital media business analytics ora relatedfield.
Relevant experience indigital marketing social media digital operations community management digital analytics or insights.
Experience managingsocialmediachannels andcommunitiesonLinkedInFacebook InstagramYouTube and otherglobal channels.
Experience working with external agencies and cross-functional internal stakeholders in a matrixed organization.
Experience with digital and social reporting tools such asBrandwatch Sprinklr and Adobe Analytics.
Experience supporting governance user access management digital tool administration or operational processes is strongly preferred.
Skills and Capabilities
Strong understanding ofsocial media community management moderation processes and external engagement considerations.
Ability to develop and managedashboards reporting frameworks and documentationwith a high degree of organization and accuracy.
Comfort working withdigital insightslisteningdata audience trends and performance reportingacross multiple channels.
Strong operational mindset with attention to detail process orientation and ability to manage multiple ongoing activities.
Effective collaboration and communication skills with the ability to work across teams agencies and stakeholder groups.
Ability to translate digital data into clear practical insights for internal audiences.
Sound judgment in managing governance processesissuesmonitoring and digital engagement considerations.
Preferred Experience
Experience supportingenterprise social media governanceand access management.
Experience withsocial listening online reputation monitoring andissuesmanagement support.
Experience building ormaintainingself-service reporting environmentsfor a broad stakeholder community.
Experience in a highly regulated or global corporate environment.
Date Posted
29-jun-2026Closing Date
11-jul-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.
Required Experience:
Manager
About Company
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, ... View more
