KYC Team Lead EDDODD

Were looking for a motivated and experienced Team Lead KYC EDD/ODD to oversee our Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD) teams across French and Italian Markets.

This role is ideal for a hands-on leader with strong compliance expertise whos passionate about developing people optimizing processes and ensuring regulatory excellence. Youll play a key role in strengthening our KYC framework driving operational performance and ensuring the highest standards of quality and compliance across both markets.

Working closely with our KYC Leadership Team youll ensure consistent execution of policies continuous improvement of due diligence processes and effective collaboration across departments and markets.

In This Role You Will

• Lead the EDD and ODD Teams: Manage and mentor specialists ensuring strong performance engagement and development.
  
• Ensure Compliance & Quality: Oversee high-risk case reviews quality checks and escalations to maintain full compliance with regulatory and internal standards.
• Optimize Processes: Identify and implement process improvements to enhance efficiency accuracy and automation opportunities.
• Collaborate Cross-Market: Work with other team leads and stakeholders to align on strategy key priorities and resource planning.
• Drive Audit & Regulatory Readiness: Ensure documentation procedures and controls meet audit and regulatory expectations.
• Support Vendor Collaboration: Partner with external providers to ensure consistent quality and timely completion of cases.
• Contribute to Strategic Projects: Participate in cross-functional initiatives to scale operations and enhance customer experience.
• Foster a Culture of Ownership: Promote accountability collaboration and innovation across the teams.
• Forecasting and KPI/SLA management: Create forecasting plans to estimate the resource requirements to efficiently manage SLAs and KPIs
  

Leadership Capabilities

As a Team Lead you will demonstrate:

• Strategic Thinking: Setting clear team goals aligned with organizational objectives and anticipating future challenges.
  
• Effective Decision-Making: Analyzing complex situations to make informed timely and balanced decisions.
  
• Change Leadership: Guiding teams through transitions with clarity empathy and a solutions-driven approach.
  
• Team Development: Coaching and mentoring individuals to build a high-performing motivated and accountable team.
  
• Audit & Data-Driven Leadership: Leading audits effectively implementing improvements and leveraging data insights to drive decisions and planning.
  
• Collaboration & Stakeholder Engagement: Building strong cross-functional relationships and ensuring alignment across teams and markets.
  

What You Need to Be Successful

Background:

• Bachelors degree in Business Finance Law or a related field.
  
• 5 years of Proven experience in KYC EDD/ODD or Financial Crime Compliance.
  
• Previous leadership experience in a regulated financial environment and across multiple geographies and/or functions.
  

Skills & Competencies:

• Deep understanding of KYC and EDD/ODD frameworks ideally within EU jurisdictions. Having French and Italian market experience is an added advantage.
• Excellent leadership and people management skills with a focus on growth and performance.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Proficiency with tools such as JIRA Confluence Metabase and Excel.
• Excellent communication in English
• Proficiency in Italian/French is a plus.
• Ability to prioritize collaborate and drive results in a fast-paced environment.
• Demonstrated ability to manage projects drive change and implement process improvements.
• Ability to manage team performance through SLA and KPI management

At N26 youll be part of a forward-thinking multicultural environment where innovation and compliance go hand in hand. Youll lead impactful work that safeguards our customers and helps shape the future of compliant digital banking across Europe.

If youre passionate about leadership compliance and operational excellence wed love to hear from you.

Apply today and help us build a safer smarter banking experience.

• Accelerate your career growth by joining one of Europes most talked about disruptors.
• Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and backgrounds.
• A relocation package with visa support for those who need it.

N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.

Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500-strong team of more than 80 nationalities.

Sounds good Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .

Visit our website to learn more about Diversity Equity & Inclusion at N26