Junior Support & QA Engineer Devices

Junior Support & QA Engineer Devices

Location: Barcelona Type: Full-time

Were hiringand were doing it the Frekuent a world where technology moves fast we move with purpose. If youre ready to make your next big move and create something meaningful youre in the right place.

Being part of our dream team isnt just about a job its about enjoying the frekuency. If youre ready to be part of this journey and grow together join us and make a real impact.

Get to know us

Frekuent is a fast-growing company redefining the payment experience helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless contactless and effortless payment solutions that transform the way businesses operate. With Frekuent transactions happen in seconds keeping customers coming back for seconds.

Want to know more Check us out at .

What youll do

At Frekuent were not just building payment solutions were creating seamless experiences that move businesses and customers forward. Youll join our Devices team working closely with our QA and support teams as we scale.

This role sits right at the intersection of quality and support: youll strengthen how we validate firmware and APK releases before they ship and youll be a key technical point of contact between support and engineering helping resolve incidents faster and building the tooling that makes support more self-sufficient over time.

Its a hands-on role spanning firmware Android APK apps and the OS layer youll be working with real devices logs and field installations not just a single layer of the stack.

What youll be doing:

Manually validate firmware and APK releases before they ship defining and running test cases against device functionality connectivity and edge cases

Support test automation initiatives as theyre introduced helping identify what to automate first and validating results

Act as the first technical point of contact for support escalations: ensure tickets are well-documented and reproducible and resolve straightforward issues directly

Analyze device and application logs to diagnose field issues and escalate clearly to firmware/APK engineers when deeper investigation is needed

Build and improve internal tooling that helps the support team diagnose and resolve issues faster on their own

Support advanced installations pilots and new client integrations providing hands-on technical presence for hardware and connectivity questions

Maintain clear documentation of known issues workarounds and troubleshooting guides for support and QA

Who were looking for

Degree in Electronics/Electrical Engineering Telecommunications or a related hardware-adjacent field is preferred but equivalent hands-on experience is also welcome

Genuine interest across the full stack of a connected device hardware firmware Android and the apps running on top not just one layer

Comfortable with hardware fundamentals (cabling peripherals basic debugging via serial/UART multimeter etc.) as well as reading logs and navigating an Android/embedded OS

Methodical and detail-oriented: comfortable writing test cases reproducing bugs and documenting findings clearly

Basic scripting ability (Python bash or similar) to build small tools and automate repetitive checks this is not a software engineering role but some comfort with code is expected

Strong communication skills youll be a bridge between support QA and engineering

Fluent in English and Spanish

Strong execution and problem-solving skills youre not afraid to tackle challenges head-on.

Takes accountability and consistently owns the outcome throughout the process.

Embraces feedback as an opportunity for growth.

Naturally proactive always looking for ways to move projects forward.

Comfortable speaking up and proposing bold creative ideas that add value.

While its not required its an added plus if you also have:

Prior experience in a QA role or exposure to test automation practices

Exposure to embedded/Android devices connectivity (cellular/WiFi/BLE) or POS/unattended retail hardware and software

Experience supporting a technical support/helpdesk team or working with ticketing systems

Basic networking/connectivity troubleshooting experience (APN configuration cellular signal MQTT etc.)

Whats in it for you

A hybrid model that works Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

Flexible schedule because we trust you to own your time and your outcomes.

Meal vouchers Enjoy a monthly support of meal vouchers to make your workdays tastier.

Health & wellness private health insurance and discounted gym memberships to keep both body and mind in top shape.

Learning & development English classes and role-specific training because your growth is part of our journey.

23 days of paid time off plus local holidays because great ideas need space to rest.

A dynamic fast-growing environment where each day is unique and every idea counts.

A collaborative mindset surrounded by people who genuinely enjoy building together.

Regular afterwork & teambuilding events activities to relax connect and strengthen team bonds.

Why youll love it here

At Frekuent we believe our success is built on our people. Were a team of non-conformists committed and solution-driven individuals who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development we value creativity ownership and collaboration all driven by a strong culture that fuels our growth.

Be authentic isnt just a value its our belief that embracing who we are and appreciating diverse backgrounds experiences and opinions is what truly enriches us.

If youre ready to jump into an exciting environment and make a real difference this is the place for you.

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