IT Technologist

Innovation starts from the heart. At Edwards Lifescienceswerededicated to developing ground-breaking technologies with a genuine impact on patients lives. At the core of this commitment is our investment incutting-edgeinformation technology. This supports our innovation and collaboration on a global scale enabling our diverse teams to optimize both efficiency and success. As part of ourITteam your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you will make an Impact:

• Provide on-site IT related Hardware support to assist in the installation integration and maintenance of computing devices.

• Troubleshoot and repair hardware and/or software for desktops laptops peripheral equipment and other IT related hardware (Tier 2/3)

• Configure and manage customer workstation portable computing devices and peripherals (Following defined imaging and deployment processes)

• Perform daily support (moves adds changes etc.) for desktops laptops peripheral equipment and other IT related hardware (ex. VOIP Phones A/V support as applicable for your region etc.)

• Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists

• Training users in various situations educating them regarding use of hardware its software and related systems. Training would be brief one-on-one small group ad-hoc and hands on How-to instructions

• Manage installation of desktops laptops peripheral equipment and other IT related hardware

• Create image and defined deployment processes for managing work stations portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations)

• Coordinate activities with third party vendors as needed (Order fulfillment Warrantees Project Needs Vendor relations / feedback and so forth)

• Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT)

• Define / audit standard tools and process for managing assets physically and electronically

• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed

• Provide appropriate visibility of costs related to service requests and comply to approval requirements

• Manage assets including physical and electronic identification and control; assist in answering Help Desk Calls from Users on an as needed basis; Assist the business with tablet and mobile device support to meet operational / business needs

• Perform lifecycle upgrades and projects as directed

What you will need (Required)

• Associates Degree or equivalent in or technical degree/certificate in related discipline

• 5 years of work experience including IT hardware/software experience

• Strong customer service focused skills

• Effective cable management skills to maintain organized work stations and data closets

What else we look for (Preferred)

• Bachelors Degree or Equivalent in in computer sciences information systems or related field Preferred

• Ability to manage users and PCs using Active Directory required

• Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server Windows 7 Microsoft Office and Outlook)

• Ability to perform IT hardware and software diagnostics and repairs (Laptops desk tops mobile computing devices peripherals IP Phones handheld scanners etc.)

• Ability to configure use and maintain CISCO IP Phones

• Ability to adapt and learn new technologies as needed

• Strong written and verbal skills required

• Problem Solving skills including Trouble shooting techniques

• Strong organization and time management skills required

• High level of professionalism during interactions with customers and vendors

• Using PC Images to configure computers for deployment / redeployment

• Experience with platforms and applications (e.g Microsoft Office Suite Microsoft Outlook/Office365 Internet Explorer Windows 7 Active Directory Virtual Private Network (VPN) MobilePASS (one-time password software authentication solution for VPN access)

• Experience using Help Desk ticketing software to manage service tickets

• Strong written and verbal communication interpersonal and relationship building skills

• Strong problem solving and troubleshooting techniques

• Adhere to all company rules and requirements (e.g. pandemic protocols Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

What is it like to work at Edwards Lifesciences in Spain

As a global leader in patient-focused medical innovations we offer rewarding opportunities and exciting challenges in a truly international dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow personally and professionally. To achieve this we offer on-the-job development training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women Edwards Foundation charity team sustainability activities and others).

Edwards Lifesciences in Spain also offers the following benefits:

• Competitive Compensation and Benefits package

• Flexible working hours remote working

• Pension plan

• Life Insurance

• Medical plan

• Meal Vouchers

• Service Awards

• Enhanced Leave benefits

• Employee Stock Purchase Programme

• Employee Assistance Programme

• ComprehensiveWellness programme including gym membership reimbursement fresh fruit in theoffice yoga lessons subsidized massages mindfulness sessions educational events charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.