IT Service Delivery (100 on-site)

We are looking for a Service Desk Level 1 professional to join our IT team and provide efficient user-focused first-line support across the organization.

You will play an important role in user and licence management IT equipment and inventory control and ticket coordination. You will be a key point of contact for employees and will work closely with the wider IT team to ensure incidents and requests are handled efficiently. Implement a project communications approach that keeps all stakeholders informed and overcomes objection and resistance

• Assign tickets to the appropriate IT teams and monitor progress through to resolution.
• Troubleshoot common hardware software access and connectivity issues.
• Create modify and disable user accounts as part of onboarding internal moves and offboarding.
• Manage user access and software licence allocation in line with company policies.
• Maintain accurate records of laptops desktops monitors mobile devices peripherals and other IT equipment.
• Coordinate the allocation return repair replacement and retirement of IT assets.
• Maintain accurate IT inventory and asset records and support regular audits.
• Follow up on outstanding tickets and ensure agreed SLAs are met.
• Provide IT support during designated global events held in Spain at specific times throughout the year.
• Coordinate with local and global IT teams to support event operations and promptly resolve technical issues.

Qualifications :

• Previous experience in a Service Desk Help Desk or IT Support role.
• Good knowledge of Windows and common business applications.
• Experience with ticketing/ITSM systems.
• Experience with user and account administration.
• Experience managing IT equipment assets or inventory.
• Good understanding of software licences and access management.
• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Ability to prioritise tasks and work effectively under deadlines.
• Ability to influence different departments to suggest implement and track more efficient processes
• Confident and flexible in the way you think making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• 100% on-site. 

Información adicional :

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks only incidentally related to each position have been excluded.  Requirements skills and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance however should the duties responsibilities and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by Managers as deemed appropriate.  Job descriptions are not intended as and do not create employment contracts.  

In our increasingly competitive business environment we understand that the performance and engagement of our employees is central to business success. We are committed to creating an environment in which each employee is able to fulfil their potential and maximise their contribution.  Equality Diversity and Inclusion (ED&I) has the highest priority in DO & CO.

Remote Work :

No

Employment Type :

Full-time