German-Speaking Technical Support Advisor

Location: 100% Remote (Must be currently based in Spain)
Schedule: Full-time (39 hours/week Monday Friday 09:00 18:00)

Are you a tech-savvy problem solver who thrives on delivering exceptional support We are seeking a German-Speaking Technical Support Advisor to join a dynamic international this fully remote position you will act as a trusted point of contact for dealers and end users diagnosing technical inquiries guiding product usage and ensuring an outstanding service experienceall from the comfort of your home anywhere in Spain.

• First Line of Support: Serve as the primary contact for dealers and end users via phone and email.
  
• Troubleshooting & Resolution: Diagnose technical issues accurately and guide users through step-by-step solutions.
  
• Customer Education: Walk customers through product features best practices and standard updates.
  
• Ticket Management: Create track and resolve support tickets to ensure timely case resolution.
  
• Cross-Team Collaboration: Coordinate with internal teams to handle escalated or complex technical cases.
  
• Record Keeping: Maintain detailed precise customer logs and documentation in support systems.
  

• Languages: Native or fluent German (C1/C2 level) combined with advanced English skills.
  
• Experience: At least 2 years in customer service helpdesk or technical support roles.
  
• Problem-Solving Skills: Proven ability to take full ownership of cases and drive them to resolution.
  
• Tech-Savvy: Comfortable navigating support tools CRM systems and troubleshooting workflows.
  
• Remote Readiness: Self-motivated organized and confident working independently in a remote environment.
  
• Location: Must be currently residing in Spain with valid legal work authorization.
  

• True Remote Flexibility: Work from home anywhere in Spain with a predictable fixed schedule (MondayFriday 9:00 AM 6:00 PM).
  
• Stable Contract: Full-time permanent contract with a competitive base salary and performance bonus.
  
• Comprehensive Benefits: Paid health insurance included.
  
• Paid Onboarding & Growth: Fully paid initial training program with ongoing upskilling and career development opportunities.
  
• Global Culture: A supportive international and multicultural working environment.