German Speaking Technical Product Expert

In everything we do we believe in doing right by and for people our clients their customers our people our community and our planet.

as a Technical Product Expert on our team you will:

• Provide technical support and assistance to customers via e-mail and phone.
• Addresses responds and resolves to customer inquiries on products and services including installation operational functions troubleshooting and maintenance.
• Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.
  
  

Key Responsibilities & Tasks

• Delivers training to OEMs and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEMs claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes which may include use of diagnostic tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions
• Performs other related duties as assigned.
  
  

Required Skills

• Bike industry or mechatronic background is important
• Excellent verbal and written communications skills
• Excellent interpersonal and computer skills
• Proficient in customer focus skills
• Professional and pleasant telephone and face to face manner
• Availability to travel and visit customers when required
• Strong analytical and problem-solving skills
• Excellent time management and organizational skills
  
  

this Is a Great Match If You

• Are proficient or bilingual in German plus an advanced level of English
• High School graduate or Higher
• Have customer care skills ability to listen to and understand the customers need
• At least 3 years experience in customer service environment
• CMS Office Package / MS Dynamics 365 / SAP
• Logistics knowledge / Training Skills / Innovation skills
  
  

In this role we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract
• Schedule: Monday to Friday 09:00 - 18:00
• Salary package: 22500 gross/year up to 2400 gross/year in bonus
• Barcelona office or 100% remote anywhere in Spain
• Full paid training on the company and the project youll be working on
• Career development programs specialized courses