Finnish speaking Customer Service Representative

you will:

• Take incoming customer calls (via telephone email voicemail chats or other automated alerts) and solve users demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties
  
  

Your Qualifications:

• Are proficient or bilingual in Finnish with an advanced level of English or Spanish
• Have customer care skills ability to listen to and understand the customers need
• Can take ownership of and progress calls to resolution or to escalate call to resolution
• Have excellent communication skills and adaptability
• Working knowledge of IT Platform equipment and applications: Windows/MS Office/ internet configuration is a plus
  
  

If you feel you dont check every box we encourage you to apply anyway. Well do our best to match you with the right job whether its this or another role.

Whats In It For You

• Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday between 08:00 - 19:00
• Salary 21.000 euros gross/year up to 3.000 euros gross/year in bonus
• Central location in Benalmadena
• Full paid training on the company and the project youll be working on
• Career development programs specialized courses and language classes