Digital Workplace Support Specialist (mfd)
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Job Summary
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle SAP) in a secure and resilient private public or hybrid cloud. With strong technical and functional consulting services and world-class monitoring and automation Syntax serves some of North Americas largest corporations across a diverse range of industries. Syntax has offices worldwide and partners with Oracle SAP AWS Microsoft IBM and other global technology leaders.
Digital Workplace -Support Specialist (m/f/d)
Role Description
The Digital Workplace Support Specialist (m/f/d) will provide remote and office IT support for Syntax employees in these areas:
Hybrid PC Mac environmentfor3000 employees worldwide
Microsoft Office 365Syntax Corporate applications
EmployeeITonboarding
Office meeting rooms and Videoconferencing support VIP Support
Office networking LAN/WLAN/VPN Cabling/Office Racks- Telephony
Working in day-to-dayoperationsandin remoteworkbut some office work is alsorequired. Only casual traveling
Would be part of the Global ITDigital WorkplaceTeam working with colleagues split over America EuropeAfricaand main goal isprovidingthe best DEX (Digital Employee Experience) for Syntax employees.
Must be Barcelona based and working at least 2 days a week from the Syntax Barcelon office. Occasionally travel tothe Madridoffice.
Competencies
At least4years or experiencein4 or more ofthese areas:
Highexpertiseproviding support for Windows PCs and/or Macand mobile devices
Highexpertiselevel in Employee IT onboarding
Working closely withITAsset Management andprocurementteams(PC/Mac Hardware Smartphones mobile telephony)
Medium to advance Meeting rooms and videoconferencing(Logitech Rally Bar)
VIP Support
Basic to mediumActive Directory / Azure AD
Basic to mediumMicrosoftOffice 365support
Basic to mediumexpertisewithMicrosoft Intune anddesirableotherMacMDMs(Kandji /Jamf)
Support onWindows PC imagingapplicationpackagingand distribution. Migrations and roll-out of new PC images
Basicofficenetworking (LAN/WLAN IP Routing VPN Firewalling)office cabling
Basic office telephony (fixed andmobile)support
BasicAtlassianappsadministration(JIRA Confluence)
Teamplayerable to work remotely in a global distributedand multi-cultural teamin differenttime-zones.
Can-do-it attitude
Kindness ability to work with peoplegood communicationand interpersonal skills. Willingness to provide support and train to less technical people.
Good workorganization skills. Able to manage daily work with ServiceNow(Incidents Requests CMDB setup reporting asset management)
Role & Responsibilities
Work in day-to-day operationsincluding incident/problem and change managementrelated to workplace services. Providing L2support.L1 support is provided by the SyntaxServicedeskandL3 bySenior Microsoft / Workplace administrators
Work in integration projects migrating / consolidating infrastructure newroll-outsor migrations
Create documentation for end-users and technical documentation for other team members
PC/Mac/PeripheralsAsset management including hardware break-fix support
VIP Support for mangers and IT support for office meetings / events
Education & Languages
Proficient English written and spoken level is required as working in an international team. Documentation and meetings are done in English.
Desirable Microsoft Certifications
DesirableITIL and other IT Industry certifications
Mandatory Requirements:
Nationality or Work Authorization: Spanish or Portuguese nationality or alternatively a permanent work permit/VISA for Spain or Portugal.
Why Syntax
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the worlds most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive above-average compensation
- Global tourist: With us you can also work from abroad from time to time
- Flexible working time models home office
- Attractive benefits e.g. health offers
- A modern environment in which the you is part of it
- Open feedback culture flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
Benefits
- Flexible hours Monday to Thursday 8h and Fridays.... 6h. In addition the whole month of August and the first half of September we have an intensive timetable.28 days holiday (23 days holiday 4 days at Christmas from 15 December to 15 January 1 day for your birthday)!
- Windows laptop for work (Dell or Lenovo)!
- Apple or Android choose!
- Two lovely offices with a nice garden to relax and have a coffee
- Free coffee and soft drinks
- Kitchen facilities
- Medical insurance with Sanitas
- Training: Free AWS and SAP certifications internal workshops and free access to Linkedin E-learning
- Free online English German Spanish or French classes through a platform
- Online Canteen 2.0
If you are passionate about technology eager to learn and ready to take on new challenges wed love to hear from you!
Required Experience:
IC
About Company
Since 1972, Syntax has been providing enterprise cloud solutions for mission-critical ERP applications & provides a smooth transition to cloud computing.
