Danish speaking Customer Support Representative

Position: Customer Support Representative

Location: Barcelona/Malaga/Valencia Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently
• Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence whether within the same team or across different teams
• Collaborate with the team on specific projects when requested
• Fulfill administrative responsibilities including managing holiday sickness and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction.

REQUIREMENTS:

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms equipment and applications including Windows MS Office and internet configuration is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

OFFER:

• Excellent remuneration package based on experience skills and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday 08:00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.