Customer Support Agent Winparts | Spanish Native

Get ready for the career adventure of a lifetime in sunny Valencia Spain! At weWow youll thrive in a dynamic scale-up environment collaborating with some of Europes most exciting and fast-growing brands. Join our international community of passionate professionals where personal and professional growth are at the heart of everything we do.

Behind the brand.

Winparts is one of Europes leading online retailers for car parts and accessories. The company has ambitious international growth plans and is committed to delivering the best possible customer experience. As part of the Customer Support team youll play an important role in helping customers with confidence while contributing to the continued success of the business.

As a Customer Support Agent for Winparts youll be the first point of contact for customers. Whether they need advice about a product have questions about an order or need help with a return youll make sure they receive a fast friendly and professional solution.

At Winparts customer experience comes first. Youll join one of Europes fastest-growing automotive e-commerce companies where your contribution truly makes a difference.

How you make an impact.

• You assist Spanish-speaking customers via phone email chat and WhatsApp

• You answer questions about products orders deliveries and returns

• You provide friendly accurate and solution-oriented support

• You register customer interactions accurately in the CRM system

• You ensure every customer receives a smooth and professional experience

• You work towards high customer satisfaction while maintaining quality and efficiency

• You identify recurring customer feedback and proactively share ideas to improve processes and the overall customer experience

• You collaborate closely with your teammates and support each other to deliver the best possible service

What we value in you.

• You speak native-level Spanish

• Additional language skills especially Dutch are considered a strong plus

• You are available full-time (39 hours per week)

• You have experience in customer service sales customer experience or a similar customer-facing role

• You are highly educated and possess strong communication skills

• You combine empathy with a commercial mindset and enjoy advising customers

• You are proactive dedicated and take ownership of your work

• You enjoy solving problems and creating positive customer experiences

• You are comfortable working in a dynamic and fast-paced environment

• You are digitally savvy and familiar with CRM systems and online tools

• You are curious eager to learn and motivated to become an expert in your field

Working hours.

The service operates

• Monday to Friday between 09:00 and 21:00 and Saturdays between 09:00 and 17:00.

• Flexibility to work within these opening hours is required.

The extras youll love.

• Experience a vibrant scale-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us because fueling your day matters

• Spanish health insurance weve got your well-being covered

• Free Spanish classes unlock a new language and immerse yourself in the local culture

• Career growth opportunities take your skills to the next level with endless development paths

• Monthly events and socials from boot camps to the coolest team-building activities we know how to keep things exciting

• Relocation support well help you settle into Spain smoothly from handling admin to offering tips on local life

Join us for more than just a job be part of an unforgettable journey while helping customers find the right solution and keeping them moving with confidence.