Customer Service Representative —

Customer Service Representative Banking (German Spanish) Madrid / Valencia Spain

Banking never sleeps and neither does this team. Were looking for a German and Spanish-speaking Customer Service Representative to join a dynamic on-site banking support team across two of Spains most vibrant cities. If you bring precision warmth and a flair for languages this role was made for you.

Key Responsibilities:

• Handle inbound customer contacts in German for a leading banking client via phone email and chat
• Assist customers with account queries transactions complaints and general banking services
• Work across rotating shift patterns morning (07:0016:00) afternoon (14:0024:00) or night (22:0007:00 Madrid only)
• Maintain rigorous accuracy in case logging and follow escalation protocols
• Uphold the highest standards of professionalism on every customer interaction
• Stay current on banking products services and compliance guidelines

What Were Looking For:

• German at native or near-native level (mandatory)
• Spanish at B2 level or above
• Comfortable committing to rotating shifts including nights if based in Madrid
• Based in or relocating to Madrid or Valencia on-site role
• Customer service experience in banking or financial services is a strong advantage
• Structured reliable and calm under pressure

Why Join Join a high-standard banking support team in one of Europes most dynamic countries where your German fluency is your greatest professional asset and your career can develop in a structured rewarding environment.