CUSTOMER SERVICE MANAGER

Customer centricity:
Pro-actively engage key customers in conjunction with the Sales organization to maintain required knowledge of customers practices needs and strategies as they relate to forecasting customer ordering processes customer profitability management.

Customer Focus 360º

Proactively identify/analyze/ implement client optimization / service uplift opportunities. Including dealing with customer requests such as labelling MOQ penalties increasing shelf-life request unload and penalties contract cost etc focusing on delivering an optimal service level while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks.

Team Management & Development

Provide strong leadership to the Customer Service team building engagement accountability and a high-performance culture. Set clear goals develop team capabilities and drive performance. Ensure alignment with the organizations objectives and purpose leading change and continuously improving the customer experience.

O2C Process Ownership

Ensure a clear clean transparent and comprehensive O2C flow including managing orders credit notes penalties until final invoicing to our customers.

Mec and Reporting

Make sure to deliver month end processing. Support in providing required documentation and reporting during internal and external audits (Inventories Orders Invoices etc.) Maintain system and database integrity.

Process & Digitalization:

Optimize the process through standardization and automation of related workflows within SAP or other IT tools.

Qualifications :

Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment.

Bachelors degree or equivalent

Deep understanding of the B2C environment and its players with the ability to effectively leverage previous work experience in managing multiple different customers.

Strong project management skills with full appreciation of the big picture without losing sight of the detail and commitment to deliver quality results.

Ability to cope in a fast-paced environment within a global organizational framework.

Good knowledge of drafting contract

Spanish and English. Both fluent in writing and speaking.

Solid experience in leading and managing teams.

Process-oriented with a holistic view and experience in change management

Profound analytical skills and creative problem-solving.

Additional Information :

The description of this job offer is intended to collect the information necessary to identify in a general and non-exhaustive manner the general characteristics of the position with the aim of allowing those who wish to apply and participate in the selection process to do so with full legal guarantees. You are also informed that Red Bull España S.L. will treat your application and those of other candidates with full respect for current legislation and fundamental rights; in particular equal treatment and non-discrimination. Likewise those who wish to start the process are informed that no rights can be expected as a result of this job offer.

Remote Work :

No

Employment Type :

Full-time