CRM Specialist

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

AI at SharkNinja

At SharkNinja were building an AI-native culture. Were not waiting for the future; were creating it. Our people are expected to experiment boldly adopt new tools and continuously raise whats possible to create meaningful impact for our consumers. If you believe the best way to do your job hasnt been invented yet youll fit right in.

Due to our rapid expansion into new and emerging markets we are on the lookout for our next CRM superstar.

In this role you will support the team in creating best-in-class innovative CRM marketing campaigns. You will own and produce compelling engaging communications (email and mobile) andoptimizethe entire customer lifecycle prospecting nurturing and re-engaging customers.

Youllbe self-motivated with a can-do attitude.

What Youll Do:

• Support the Spanish eCommerce team by building and scheduling CRM campaigns that drive user engagement conversions and repeat purchases.

• Build effective automated lifecycle campaigns across markets including retargeting cross-selling and reactivation initiatives.

• Deliver highly personalized and innovative communications that reach target audiences with the right message at the right time.

• Proactively explore data acquisition opportunities to support market growth and penetration.

• Work with designers/content writers to build manage and execute campaigns end-to-end ensuring all communications have engaging dynamic and effective content and that the customer experience is frictionless.

• Segment audiences to ensure the right messages are delivered at the right time to maximize performance.

• Analyse audience insights and identify opportunities to improve CRM activities and email list growth.

• Report on CRM KPIs and success metrics providing data-driven insights and recommendations to senior stakeholders.

• Thoroughly proofread test and amend creatives where necessary.

What Youll Bring:

• 1 years experience in a CRM role with an emphasis on engagement and optimization.

• Fluency in Spanish

• Naturally organized able to manage several different projects at once.

• Task-oriented comfortable working to tight deadlines and able to prioritize.

• Fastidious about detail with a good instinct for creative design.

• An understanding of HTML andLiquidto personalize communications.

• A strongcommunicator and collaborator able to build effective cross-functional relationships.

• Interestedin digital loyalty and CRM and aware of emerging trends.

• Highly numerate comfortable working with data interpreting it to draw conclusions and unlocking insights tooptimizeperformance.

• Naturally calm under pressure.

• Empathetic and able to build relationships with a wide variety of stakeholders.

• Experience building emails using tools likeListrak(ESP) is preferred but not essential.

Personal qualitieswerelooking for:

• Vocal within the team with the ability to influence and accelerate progress.

• Thinksquickly on their feet.

• Able to tell a compelling story; speaks with passion enthusiasm and vitality.

• Raises the bar seeks input and looks for ways to make things better.

• Anticipates and diagnoses challenges.

• Tackles conflict head-on.

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