Consumer Operations Technician French Speaker

Are you passionate about operational excellence and delivering exceptional customer service Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic this role you will play a pivotal part in managing customer support requests supervising operational procedures and driving process improvement initiatives across our European operations. This is a 12 month contract position.

Key Responsibilities:

• Act as a trusted business partner and consultant serving as the main liaison between Chubb and external Third-Party Administrators (TPAs) ensuring smooth communication and compliance with company policies.

• Deliver outstanding customer service support by fulfilling customer requests issue resolution and responding to inquiries through various channels.

• Demonstrate active listening skills to fully understand customer needs recognizing both verbal and non-verbal cues to provide tailored solutions.

• Oversee portfolio administration tasks including booking premiums issuing documents and handling broker requests with meticulous attention to detail.

• Analyze big data and customer trends to identify actionable insights accelerate innovation and drive operational efficiencies.

• Collect analyze and interpret data to support business decisions and present findings to stakeholders.

• Monitor and evaluate service delivery effectiveness ensuring all activities meet or exceed desired standards and agreements.

• Maintain accurate records in line with company records management policies and procedures.

• Proactively identify opportunities for operational excellence optimizing resources and improving efficiency in all transactions and services.

• Troubleshoot and resolve issues by diagnosing problems determining possible resolutions and implementing effective solutions.

• Adapt to rapidly changing environments demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.

• Manage time effectively to accomplish work projects and goals within deadlines.

• Support postroom and indexing activities ensuring seamless policy documentation and incident response processes.

• Proficiency inFrenchplus English & Spanish (preferred).
• Bachelors in finance business administration economicswill be preferred.
• Proven experience in operations or a similar role.
• Strong analytical communication and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive solution-oriented mindset with a focus on delivering results.
• Proficient in MS Office especially Excel. (Vlook up Pivot Tables)

What we offer in return:

• 32days of vacation a year
• 2 days working from home option additional flexible days
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock Purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Our core valuesIntegrity Client Focus Respect Excellence and Teamworkguide how we live and work. We are committed to being an ethical and honest company fostering mutual trust and respect among our employees clients and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments please let us know in your application or during discussions with our recruiters.