Technical Writer

Job Location:

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you the person who clicks every button just to see what happens
Do you get strangely excited about turning complicated software into simple helpful content that people actually want to read
Can you transform technical jargon into clear guidance engaging learning experiences and compelling stories that help users succeed
If your answer is absolutely then keep reading.
Were looking for a curious creative and tech-savvy Content & Product Education Specialist to bridge the gap between product teams and end users.
This is not your typical technical writing role.
Youll be part teacher part storyteller part detective part product advocate and occasionally the person explaining for the fifth time why a feature is actually amazing.
Youll help users understand software better through engaging guides tutorials release communications training materials videos and content that makes learning feel effortless.

Key Responsibilities:

Youll become a trusted voice of the product helping both customers and internal teams understand new features updates best practices and business value.
Your days could include:

Creating user guides knowledge base articles tutorials and learning resources
Turning feature updates into easy-to-understand release communications
Developing screenshots walkthroughs quick reference materials and visual aids
Producing short training videos and instructional content
Working closely with product customer success support and marketing teams
Keeping learning resources accurate up-to-date and easy to find
Building realistic demo environments for training and content creation
Translating technical functionality into practical business benefits
Identifying content gaps and improving the overall customer learning experience
Supporting product launches with educational and adoption-focused content
Using AI tools responsibly to increase efficiency while maintaining quality accuracy and human oversight

Job Experience and Skills Required:

Experience creating software training materials user guides knowledge base articles tutorials FAQs release notes or product documentation
Background in technical writing instructional design customer education content development SaaS training or a similar role
Experience translating technical concepts into clear user-friendly content for business audiences
Strong writing editing and proofreading skills with exceptional attention to detail
Excellent written and verbal communication skills with a strong command of the English language
Ability to simplify complex information and present it in a clear engaging and easy-to-understand manner
Experience working with cross-functional teams including Product Customer Success Support Marketing or Enablement teams
Strong organisational and project management skills with the ability to manage multiple priorities and deadlines
Ability to think from the users perspective and create content that improves learning adoption and customer experience
Comfortable learning new software platforms systems and technologies quickly
Ability to work independently while collaborating effectively within a team environment
Strong problem-solving skills and a proactive solutions-focused mindset

Nice-to-Have Experience

Experience creating video tutorials screen recordings GIFs or eLearning content
Experience working with knowledge management platforms learning portals or Help Centre environments
Experience developing product adoption feature launch or customer education content
Exposure to CRM workflow automation document management or other B2B software solutions
Experience using AI-powered tools to support research content creation editing and content optimisation
Experience creating simple graphics annotated screenshots or visual learning content for success

Apply now!

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Manual and Automation Testers Business Analysts Software Developers AI Engineers and Data Scientists.

If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

Are you the person who clicks every button just to see what happensDo you get strangely excited about turning complicated software into simple helpful content that people actually want to readCan you transform technical jargon into clear guidance engaging learning experiences and compelling stories ...

Creating user guides knowledge base articles tutorials and learning resources
Turning feature updates into easy-to-understand release communications
Developing screenshots walkthroughs quick reference materials and visual aids
Producing short training videos and instructional content
Working closely with product customer success support and marketing teams
Keeping learning resources accurate up-to-date and easy to find
Building realistic demo environments for training and content creation
Translating technical functionality into practical business benefits
Identifying content gaps and improving the overall customer learning experience
Supporting product launches with educational and adoption-focused content
Using AI tools responsibly to increase efficiency while maintaining quality accuracy and human oversight

Job Experience and Skills Required:

Experience creating software training materials user guides knowledge base articles tutorials FAQs release notes or product documentation
Background in technical writing instructional design customer education content development SaaS training or a similar role
Experience translating technical concepts into clear user-friendly content for business audiences
Strong writing editing and proofreading skills with exceptional attention to detail
Excellent written and verbal communication skills with a strong command of the English language
Ability to simplify complex information and present it in a clear engaging and easy-to-understand manner
Experience working with cross-functional teams including Product Customer Success Support Marketing or Enablement teams
Strong organisational and project management skills with the ability to manage multiple priorities and deadlines
Ability to think from the users perspective and create content that improves learning adoption and customer experience
Comfortable learning new software platforms systems and technologies quickly
Ability to work independently while collaborating effectively within a team environment
Strong problem-solving skills and a proactive solutions-focused mindset

Nice-to-Have Experience

Experience creating video tutorials screen recordings GIFs or eLearning content
Experience working with knowledge management platforms learning portals or Help Centre environments
Experience developing product adoption feature launch or customer education content
Exposure to CRM workflow automation document management or other B2B software solutions
Experience using AI-powered tools to support research content creation editing and content optimisation
Experience creating simple graphics annotated screenshots or visual learning content for success

Manual and Automation Testers Business Analysts Software Developers AI Engineers and Data Scientists.

If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

Apply Now

About Company

Communicate Ct

Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.

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