Enter a job title or keyword

Technical Support Specialist

Infinity Brands

Job Location:

Johannesburg - South Africa

Monthly Salary: ZAR 20000 - 20000

Experience Required: 1-3years

Posted: 30 July 2026 (30+ days ago)

Application Deadline: 27 October 2026

Vacancies: 1 Vacancy

Job Summary

Provide first and second-line technical support to franchise stores.

Log categorise prioritise and resolve IT support tickets within agreed Service Level Agreements (SLAs).

Maintain and support franchise systems including POS CRM ERP and related hardware and software.

Troubleshoot networking internet connectivity payment terminals and store infrastructure issues.

Coordinate with Internet Service Providers payment gateway providers software vendors and hardware suppliers to resolve technical issues.

Perform IT setup installation configuration and onboarding for new franchise stores.

Deliver basic system and POS training to store teams during new store implementations.

Monitor endpoint compliance including software updates antivirus protection and security standards.

Track support trends analyse recurring issues and recommend preventative solutions.

Escalate complex or systemic IT issues with clear documentation and impact assessments.

Prepare monthly IT performance reports and SLA reporting for management.

Contribute to continuous improvement initiatives that enhance IT service delivery across the franchise network.

Requirements

Relevant qualification in Information Technology Computer Science Information Systems or a related field.

Minimum 3 years experience in an IT Support Helpdesk or Technical Support environment.

Experience supporting Point of Sale (POS) systems and retail technology.

Solid understanding of Windows operating systems Microsoft Office networking fundamentals and endpoint management.

Experience troubleshooting hardware software printers payment devices and connectivity issues.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Ability to prioritise multiple support requests in a fast-paced environment.

Valid drivers licence and willingness to travel to franchise locations when required.

Benefits

Hybrid
Medical aid
Provident Fund

Required Skills:

Relevant qualification in Information Technology Computer Science Information Systems or a related field. Minimum 3 years experience in an IT Support Helpdesk or Technical Support environment. Experience supporting Point of Sale (POS) systems and retail technology. Solid understanding of Windows operating systems Microsoft Office networking fundamentals and endpoint management. Experience troubleshooting hardware software printers payment devices and connectivity issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritise multiple support requests in a fast-paced environment. Valid drivers licence and willingness to travel to franchise locations when required.

Apply Now