Technical Service Manager
Job Location:
Johannesburg - South Africa
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
A South African company that builds wireless communication systems for the security industry specifically for monitoring home and business alarms is seeking a Technical Service Manager who will lead the Technical Department to deliver high-quality technical support network commissioning repairs and after-sales service.
Responsibilities:
Manage local and international technical support 24/7 standby services and emergency response teams.
Monitor response times service quality and resolution rates to ensure service excellence.
Oversee end-to-end network deploymentfrom planning and quotes to manufacturing coordination commissioning and maintenance.
Enforce quality control standards across manufacturing testing and run-up operations.
Systematically track analyze and report field/manufacturing faults; collaborate with RandD to eliminate recurring issues.
Direct the Service and Repairs team to meet a 3-day repair turnaround target while minimizing waste and controlling operational costs.
Develop and optimize departmental workflows standard operating procedures and inventory/stock control systems.
Maintain the departmental risk register protect confidential assets and enforce security protocols.
Resource and plan annual maintenance schedules network upgrades and commissioning projects.
Manage full team lifecycle: recruitment role definition performance management and corrective action.
Design and deliver internal skills training for technicians and structured programs for external clients.
Ensure technicians are fully equipped compliant and up-to-date with documentation.
Submit weekly operational updates and present monthly performance metrics to EXCO.
Partner with Sales Production Accounts and Stores to align operational requirements.
SLA compliance standby response rates and customer satisfaction scores.
Repair Efficiency: Maintenance of 3-day turnaround time and reduction in repeat faults.
Operational Control: Stock accuracy quality metrics budget adherence and team productivity.
Minimum Requirements:
Technical: Deep background in electronic systems and network infrastructure.
Leadership: Proven track record in team management recruitment and performance accountability.
Operations: Strong expertise in quality control process design risk management and inventory systems.
Communication: High-level reporting cross-functional collaboration and client-facing engagement.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move apply today by emailing your CV to
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Required Experience:
Manager
About Company
Hire Resolve connects Job seekers to Employers. The company is a Specialist Recruitment & Staffing company with a national presence with a customer base of listed companies on the JSE and global multinationals. The company prides itself on its technical & industry knowledge. The cons ... View more
