Talent Pool After Hours Care Operations Coordinators SA
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Job Summary
This is a remote position.
SallySupport is building a Talent Pool of After Hours Care Operations Coordinators for future opportunities supporting home care organisations across the United States and Canada.
In this role you may support home care operations outside normal business hours helping ensure continuity of care when unexpected situations arise.
Responsibilities may include:
- Managing caregiver call-outs cancellations late arrivals and missed visits.
- Coordinating replacement coverage and responding to scheduling changes.
- Communicating with caregivers clients and families.
- Monitoring schedules and following up on outstanding visits.
- Assessing operational issues taking appropriate action and escalating when necessary.
- Maintaining accurate documentation and providing clear shift handovers.
We are looking for someone who is calm under pressure organised confident and able to take ownership of problems rather than simply passing them on.
This is a Talent Pool opportunity and not an immediate vacancy. Successful candidates may be considered for future client placements as suitable opportunities become available.
- Previous experience in operations scheduling coordination customer service healthcare administration or a similar fast-paced environment.
- Strong spoken and written English.
- Excellent organisational and multitasking skills.
- Strong problem-solving skills and sound judgement.
- Comfortable working independently and making decisions.
- Tech-savvy and confident working across multiple digital systems and platforms.
- Experience with electronic healthcare systems home care software scheduling platforms or care management systems is highly advantageous.
- Reliable computer equipment and internet connectivity for remote work.
- Comfortable working non-traditional hours aligned with U.S. or Canadian operations which may include evenings overnight shifts and weekends.
Please note: Shortlisted candidates will be required to submit a short professional introduction video as part of the Talent Pool assessment process. Candidates accepted into the Talent Pool may also have a professional profile including their introduction video and selected professional information featured on the SallySupport website for prospective clients to view.
- 100% remote opportunities with home care organisations across the United States and Canada.
- Opportunity to be considered for future SallySupport client professional profile may be showcased to prospective clients looking for experienced remote talent.
- Opportunity to build international home care and healthcare operations experience.
- Access to future opportunities that match your experience availability and working-hour preferences.
- Client-specific responsibilities working hours and compensation will be discussed before you are considered for any placement.
Joining the SallySupport Talent Pool does not guarantee placement or employment.
Required Skills:
We are looking for someone who brings confidence initiative resilience reliability and professional maturity to the role. What Were Looking For Previous experience in operations scheduling coordination customer service healthcare administration or another fast-paced environment. Experience managing multiple priorities and communication channels simultaneously. Strong verbal and written English communication skills. Strong attention to detail and accurate record keeping. Confidence communicating with customers clients and other stakeholders. Strong problem-solving and decision-making skills. Ability to work independently use initiative and take ownership. Ability to remain calm and professional when priorities change or urgent situations arise. Ability to learn new software systems and processes quickly. Experience working remotely and managing responsibilities without constant supervision. Reliable computer equipment and stable internet connectivity suitable for full-time remote work. Willingness and ability to work flexible and rotating shifts including after-hours and weekend coverage when required. Comfortable working on a full-time Independent Contractor basis. Experience within home care healthcare medical administration workforce scheduling or care coordination would be advantageous but is not essential. The Person Were Looking For Technical skills and systems can be taught. What matters most is how you approach your work. You should be: Confident comfortable communicating making decisions and taking ownership. Self-motivated able to take action without constant instruction. Highly organised able to manage multiple systems tasks and conversations. Resilient able to adapt when priorities change unexpectedly. A problem solver able to think on your feet and apply what youve learned. Reliable someone others can depend on to follow through. Independent but collaborative comfortable working independently while knowing when to ask for support. Customer-focused calm professional and empathetic when dealing with clients families and caregivers. Adaptable comfortable in an environment where no two days are exactly the same. If youre proactive dependable adaptable and genuinely enjoy solving problems and helping people wed love to hear from you.
