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Service Support Coordinator Earthmoving Equipment
Job Location:
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
29 September 2026 (9 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client is seeking an experienced Service Support Coordinator - Earthmoving Equipment to join their Johannesburg team
- Submit all warranty claims within OEM timelines
- Monitor claim status and resolve rejected or pending claims
- Ensure all supporting documentation is complete and accurate
- Reconcile OEM payments against submitted claims
- Develop and implement annual technical training plan
- Monitor completion of OEM training and certifications
- Promote the use of technology to improve service delivery
- Mentor technical personnel and dealers
- Ensure compliance with company policies and procedures
- Maintain accurate service warranty and technical records
- Support branch and dealer administrative requirements
- Monitor machine health through telematics
- Review SOS reports and critical machine alerts daily
- Coordinate preventative maintenance and repairs before failures occur
- Communicate recommendations to branches and customers
- Monitor monthly OEM KPIs and dealer performance
- Review performance with branches and dealers
- Implement corrective actions where targets are not achieved
- Drive continuous improvement initiatives
Requirements
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Required Skills:
Grade 12 Earthmoving Mechanic Trade Test essential Technical / Mechanical knowledge and understanding of earthmoving equipment Minimum 3 5 years technical experience in the earthmoving industry Minimum 2 years experience in warranty systems management and exposure Valid drivers license
Required Education:
Grade 12Earthmoving Mechanic Trade Test essential
