Senior Application Support Engineer (Client Platform)

Our client is seeking a technically strong Senior Application Support Engineer to take ownership of complex client-facing application issues across application code desktop technologies server environments and enterprise networks. This is an opportunity for a hands-on technical professional who enjoys solving problems end to end rather than simply escalating them.

Key Responsibilities

• Diagnose and resolve complex application desktop and server-side technical issues.
• Read and interpret C# code stack traces logs and application behaviour.
• Troubleshoot and Electron applications including DevTools state management IPC packaging and auto-update issues.
• Make small safe fixes within an Angular web application when required.
• Install configure and console applications across Windows and Linux server environments.
• Investigate firewall proxy certificate allowlisting and network-path issues within enterprise environments.
• Use Azure Monitor and Log Analytics for operational troubleshooting and proactive issue identification.
• Conduct remote installations technical walkthroughs and troubleshooting sessions with enterprise IT teams.
• Own technical cases through to resolution and improve documentation and troubleshooting processes.

Requirements

• 5 years experience in technical support solutions engineering or platform engineering.
• At least 2 years client-facing experience.
• Hands-on C# experience with the ability to diagnose application code and stack traces.
• Strong hands-on and Electron diagnostic experience.
• Working knowledge of Angular including components services routing and state.
• Comfortable working from the command line in Windows and Linux environments.
• Experience troubleshooting complex enterprise infrastructure and networking issues.
• Proficiency with Azure Monitor and Log Analytics.
• Strong written and verbal communication skills.
• A methodical ownership-driven approach to technical problem solving.

Only shortlisted candidates will be contacted.
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