SDR |

Role: Physical Therapy & Fitness Sales Development Rep (SDR)

Priority Location:South Africa / Latin America / Philippines

Working Hours: Monday - Friday 9:00 AM - 6:00 PM Saturday 10am - 2pm

Salary Range: Base Salary Commissions & Performance Bonuses

Type of contract: Independent Contractor

Type of job: Remote

About the Role: The client is seeking a personable motivated Sales Development Representative to support lead conversion outbound follow-up and client booking efforts for a growing physical therapy and wellness practice.

This role is ideal for someone who is confident on the phone strong in follow-up and able to communicate value clearly to prospective client

Key Responsibilities:

• Effectively manage lead tracker and converting new leads into initial evaluations for the PTs
• 5-Minute Speed-to-Lead: Contact new Meta/Google ad leads and website form inquiries via phone SMS and email within 5 minutes of submission.
  • Weekend Lead Monitoring: Check and respond promptly to high-urgency weekend inbound leads to ensure no prospect falls through the cracks.
• Comfortable with high volume outbound calls and inbound calls for leads (150-200 outbound dials/day)
• Scheduling appointments initial evals follow ups
• Collecting new client intake information
• Collect payments - deposits for initial evaluations
• Build positive relationships with patients community and practitioners and manage conflict with care and empathy.
• Lead clients through the sales process to meet new client conversion goals
• Promote conversion by providing excellent onboarding and customer experience.
• Answer phone calls text messages instagram DM and instant messages in a fast timely and professional manner
• Willingness to learn new technologies & frameworks
• Manage patient feedback escalation process and ensure that conflicts are resolved and the patient feels heard.
• Analyze new client metrics to optimize client communication and onboarding process with clinical director
• Emotional Intelligence & Deep Discovery: Conduct intake calls that uncover a prospects true underlying motivation (the why behind the why)navigating emotional health challenges while remaining firmly in control of the sales conversation.
  • Value Differentiation & Objection Handling if any: Articulate the distinct value of our cash-based one-on-one therapy model versus traditional insurance-based clinics overcoming financial and logistical objections effortlessly.

Qualifications:

• Excellent phone and customer service skills
• Strong sales background
• Comfortably communicating in English
• Great at multi-tasking
• Strong computer skills (google suites Office 365 project management tools CRM system)
• Organizational skills Problem solving skills

• 2 years of experience in sales appointment setting lead follow-up or customer-facing outreach
• Strong verbal communication and phone presence
• Comfortable working in a fast-paced environment with high follow-up volume
• Ability to build trust quickly and explain services in a persuasive but professional way
• Experience with CRM systems and call/VoIP tools preferred
• Self-motivated organized and reliable
• Ability to work during Eastern Time business hours

Ideal Candidate Qualifications:

• Experience handling objections and converting leads into booked appointments
• Familiarity with Instagram DMs email outreach and light marketing follow-up
• Fitness boutique med sales background
• Managerial and multi-tasking fast pace experiences