Operations Manager

If the operation is quiet it is because someone is already on it. Clients have answers new accounts are onboarded cleanly agents are paid and the numbers reconcile. This role is that someone. You will be the operational contact for clients and agents and you will keep onboarding payroll administration commissions stock and reporting accurate and on time.

It suits someone commercially aware highly organized and comfortable across several functions at once. Customer service financial administration and process control sit in the same seat.

What you will do:

Act as the primary contact for clients and agents and resolve queries within agreed service levels

Run end-to-end onboarding including documentation contracts training and product education

Build client and agent relationships and spot opportunities to retain and grow accounts

Calculate commissions process payments and clear commission queries

Process payroll once funding is confirmed including corrections statements and reconciliations

Monitor stock inventory and client materials

Produce weekly and monthly operational reports and give management a clear view of what is working

Tighten procedures user guides and workflows so the operation gets cleaner over time

What you need:

A BCom or equivalent qualification

At least 5 years in operations client services financial services or a related environment

Experience across more than one operational function including client relationships and stakeholder engagement

Payroll administration and financial reconciliation experience

Strong process management reporting and Microsoft Office. Advanced Excel is an advantage

High attention to detail commercial sense and the ability to hold several deadlines at once