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Operations Manager
Job Location:
Job Location:
Hluhluwe - South Africa
Salary:
Not provided by the employer
Salary:
Experience Required:
4-5years
Experience Required:
Posted:
1 October 2026 (11 hours ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
OPERATIONS MANAGER LUXURY 5-STAR LODGE
Location: Hluhluwe KwaZulu-Natal
Position: Operations Manager
Type: Permanent Live-In
Salary: Market Related
A fantastic opportunity is available for an experienced Operations Manager to join a luxury 5-star lodge operation in the Hluhluwe area.
Our client is looking for a passionate hospitality professional who is confident leading teams delivering exceptional guest experiences and ensuring smooth day-to-day lodge operations.
KEY RESPONSIBILITIES
Meet and greet guests and ensure exceptional guest experiences
Assist with the overall management of lodge operations
Host agents media and groups
Create memorable guest experiences
Host evenings as required by business levels
Weekly operational planning including training staffing and guest requirements
Conduct housekeeping and room checks
Oversee kitchen and other lodge departments
Ensure operational standards are maintained across all departments
Conduct departmental and finance meetings
Manage staff welfare training and performance
Complete performance reviews for direct reports
Ensure departmental performance reviews are completed on time
Participate in Health & Safety meetings and implement required actions
Monitor stock and participate in stock takes
Monitor departmental budgets and operational costs
Promote strong teamwork and communication between departments
SKILLS & ATTRIBUTES
Excellent communication and interpersonal skills
Strong leadership abilities
Professional courteous and highly hospitable
Able to remain calm and effective under pressure
Proactive and driven with strong initiative
Excellent problem-solving and lateral-thinking abilities
Honest and high-integrity individual
Passionate about creating exceptional guest experiences
Strong team player with excellent organisational skills
Requirements
Minimum 3 years relevant experience in a 5-star operation
Previous lodge or camp management experience
Management training or qualification advantageous
Strong luxury hospitality and guest service experience
Experience managing and developing staff
Experience working with children would be an advantage
Valid unendorsed South African drivers licence essential
Benefits
Live-in 50% medical aid and provident fund
Required Skills:
Hospitality Guest Relations
Required Education:
Hospitality
