Operations Analyst

The Operations Solution Analyst/Coordinator role is crucial to the success of MRIs Professional Services (PS) organisation. As part of our Operations team this role sits across multiple functional areas including:

• Project Management

• Resource Management

• Training Solutions Management

• Business Operations Management

It is a highly visible and integral role that underpins the effective running of Professional Services. The position works closely with cross-functional teams including internal departments senior leadership project managers and consultants to ensure smooth and efficient operational delivery.

The successful candidate will be highly organised proactive and detail orientated with strong written and verbal communication skills. They will be comfortable operating in a fast-paced environment able to manage multiple priorities and confident taking ownership of initiatives from inception through to completion. A strong willingness to learn adapt and continuously improve process is essential.

RESPONSIBILITIES:

• Assist in the continued roll out of centralised will include process documentation setup in the MRI scheduling software tool and training to Project Managers and Consultants

• Own and enforce scheduling best practices and governance across the region

• Regular and ad-hoc reporting around resource capacity demand and future project requirements

• Schedule project resources (technical consultancy and training services) administer additions changes and deletions in the scheduling system

• Monitor track and report on professional services cancellations

• Attend team meetings as the operations representative to support professional teams offer scheduling advice and overall operations best practice

• Creation of new projects once the sales cycle has been completed

• Coordinate activities requests and approvals between PS and other MRI departments

• Maintain project statuses and financial budgets for projects within SuiteProjects Pro and

• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks

• Support and maintenance of Operations departmental processes and procedures

• Support onboarding of new consultants and teams into Professional Services processes tools and ways of working

• Expeditingquotes orders and query resolutionsfrom both Project and Account Managers

• Support and train the PS team in the use of SuiteProjects Pro Smartsheets and JIRA

• Understand key data points in our systems and write ad-hoc reports to analyse data

• Timesheet monitoring escalation and reporting

• Assist with regional month-end closing procedures invoices and financial reconciliation

• Reporting and liaising with project managers regarding clients aged debt positions

• Handle invoice matching and invoice querieswhen required in support of the finance team

• Identify propose and implement process improvements to increase efficiency and scalability of Professional Services operations

REQUIREMENTS:

• Must be a driver a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently

• Strategic tactical and detailed oriented. Meticulous attention to detail required - places high value on order accuracy client satisfaction and turnaround times

• Must be moderate to expert in MS Excel and MS Office in general (formulas formatting pivot tables)

• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively

• Ability to be analytical review numbers gather and present results for business review to help drive process improvement and change

• Clearly demonstratepositivebehaviour and attitude which contributes towards achievingand supporting thedepartmentalcompany and operationalobjectives

• Capability to multi-task along with a willingness to learn develop accept and adapt to a constant changing environment

• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team

• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement

• Experience working in a financial or accounting role with an understanding of financial statements accruals and other accounting concepts

• Prior experience in Professional Services or IT consulting is a plus

• Knowledge of a plus

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!